Ana Maria Garcia

Questioner
DISC Type : c

Customer Service Vendor Manager at Digital Charging Solutions

Munich, Bavaria, Germany

Overview

Ana Maria is a Customer Service Vendor Manager at Digital Charging Solutions in Munich, bringing over 13 years of industry experience, including seven in leadership. She holds a degree in Environmental Administration and a diploma in Project Management under the PMI framework from Pontificia Universidad Javeriana, blending strategic oversight with a unique sustainability perspective.

Originally from Colombia, she moved to Germany a year ago and is embracing the challenge of adapting to a new culture. Bilingual in Spanish and English, she is currently learning German, highlighting her resourcefulness and adaptability in dynamic environments. Outside of her professional life, she is interested in major financial services companies like JPMorgan Chase and American Express.

Her academic background in Circular Economy and Waste Valorization is a distinctive element in her customer service leadership career.

Personality Overview

Not Easily Convinced

Value Seeker

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

AI in Customer Service
Attended CCW Berlin in 2025 where she focused on the impact of AI, noting the challenge of balancing efficiency with empathy.
Circular Economy
Holds a specialized diploma in Circular Economy and Waste Valorization, indicating a strong interest in sustainability and resource management.
BPO & Vendor Management
Manages customer service vendors in her current role and has extensive experience as an Account Manager and Operations Manager with BPO leaders like Teleperformance and Sitel.

Media Appearances

Ana has no verified media appearances

Work History

6-2024
Customer Service Vendor Manager at Digital Charging Solutions
11-2019 - 3-2024
Account Manager at Teleperformance Colombia
6-2018 - 11-2019
Operations Manager TT at Sitel
2-2016 - 6-2018
Coach at Sitel
7-2014 - 2-2016
Customer Services Agent at Sitel

Education

11-2023 - 2-2024
Diplomado Gerencia de Proyectos Bajo el Marco del PMI - from Pontificia Universidad Javeriana
5-2023 - 10-2023
German A2 from Sprach Institut

More Information

Social Presence :

Prographics :

Exp : 13 Location : Munich, Bavaria, Germany Job Level : Middle Designation : Customer Service Vendor Manager at Digital Charging Solutions
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Insights For Selling To Ana Maria

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Share as much information as possible regarding your product
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ana Maria is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Ana Maria

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Ana Maria move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Ana Maria take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Ana Maria

Personality Compatibility


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