Ana Maria Garcia in

Ana Maria Garcia

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Customer Service Vendor Manager at Digital Charging Solutions
📍 Munich, Bavaria, Germany

Ana Maria is a Customer Service Vendor Manager at Digital Charging Solutions in Munich, bringing over 13 years of industry experience, including seven in leadership. She holds a degree in Environmental Administration and a diploma in Project Management under the PMI framework from Pontificia Universidad Javeriana, blending strategic oversight with a unique sustainability perspective.

Originally from Colombia, she moved to Germany a year ago and is embracing the challenge of adapting to a new culture. Bilingual in Spanish and English, she is currently learning German, highlighting her resourcefulness and adaptability in dynamic environments. Outside of her professional life, she is interested in major financial services companies like JPMorgan Chase and American Express.

Her academic background in Circular Economy and Waste Valorization is a distinctive element in her customer service leadership career.

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Experience
13 Years
Current Role
Customer Service Vendor Manager
Job Level
Middle
Location
Munich, Bavaria, Germany
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ana cares about

AI in Customer Service
Attended CCW Berlin in 2025 where she focused on the impact of AI, noting the challenge of balancing efficiency with empathy.
Circular Economy
Holds a specialized diploma in Circular Economy and Waste Valorization, indicating a strong interest in sustainability and resource management.
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Career

Work history

6-2024
Customer Service Vendor Manager
Digital Charging Solutions
11-2019 - 3-2024
Account Manager
Teleperformance Colombia
6-2018 - 11-2019
Operations Manager TT
Sitel
2-2016 - 6-2018
Coach
Sitel
7-2014 - 2-2016
Customer Services Agent
Sitel
In the press

Media appearances

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Education
11-2023 - 2-2024
Diplomado Gerencia de Proyectos Bajo el Marco del PMI -
Pontificia Universidad Javeriana
5-2023 - 10-2023
German A2
Sprach Institut
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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