Anastasiia Belinska in

Anastasiia Belinska

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Support Team Lead at Reply
📍 Ukraine

Anastasiia Belinska is the Customer Support Team Lead at Reply.io, where she has progressed from a support agent to leading a team of eleven. She is focused on building strong onboarding systems and mentoring agents to enhance the customer experience. She holds a Bachelors degree from the National University «Kyiv Aviation Institute».

After five years in customer support, she was nominated for the Top Customer Experience Leader Award.

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Experience
4 Years
Current Role
Support Team Lead
Job Level
Junior
Location
Ukraine
Personality Overview

How Anastasiia shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Anastasiia cares about

AI in Support
Believes AI won't replace support teams but will augment them by clearing repetitive work, letting agents focus on tasks where a human touch matters most.
Team Development
Focuses on building strong onboarding systems and helping support agents grow, viewing a dedicated support hire as a crucial investment rather than an expense.
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Career

Work history

7-2024
Support Team Lead
Reply
4-2024 - 7-2024
Support shift lead
Reply
12-2022 - 4-2024
Customer Support Agent
Reply
1-2023 - 9-2023
Support Team Lead
Futurra Group
11-2022 - 12-2022
Junior Customer Care Manager
UPSTARS
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
9-2018 - 6-2022
Bachelor's degree
National University «Kyiv Aviation Institute»
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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