Andrea Bumstead 🩷 in

Andrea Bumstead 🩷

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CEO & Founder at CS Impact
📍 Canada

Andrea Bumstead is the CEO & Founder of CS Impac, where she turns Customer Success into a revenue engine for B2B SaaS companies. A graduate of Wilfrid Laurier University, she was pivotal in Procores growth and successful IPO. People who have worked with her often describe her as energetic, engaging, and authentic.

Outside of her consulting work, Andrea is a passionate public speaker and trainer who connects with audiences through humor, heart, and storytelling. She dedicates time to mentoring others in her field and values connecting with peers from various business functions to gain diverse perspectives on industry challenges.

She is recognized as a TOP 100 Customer Success Influencer and is known for creating the viral "15-Minute QBR" framework.

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Experience
6 Years
Current Role
CEO & Founder
Job Level
Leadership
Location
Canada
Personality Overview

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Priorities

Topics Andrea cares about

CS as Revenue
Her entire professional focus is on transforming customer success from a cost center into a primary revenue and growth engine for B2B SaaS companies.
SaaS Scaling
Specializes in helping companies scale from $50M to $150M ARR by implementing systems and strategies for predictable renewals and expansion.
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Career

Work history

10-2024
CEO & Founder
CS Impact
10-2024
Public Speaker, Trainer and Workshop Facilitator
CS Impact
3-2025
Ambassador
Winning by Design
1-2024 - 2-2025
Vice President of Customer Success
Kindsight
5-2022 - 1-2024
Vice President of Customer Success
Revenue.io
In the press

Media appearances

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Education
Honours Bachelor of Arts
Wilfrid Laurier University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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