Andrea Lopez in

Andrea Lopez

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Senior Director, Global CRM, Single View of Customer & Clienteling at Four Seasons Hotels and Resorts
📍 Canada

Andrea Lopez leads as the Global Head of CRM, Single View of Customer, and Clienteling at Four Seasons Hotels and Resorts. Educated at Western University and Harvard Business School Online, she specializes in customer lifecycle management and digital marketing strategy, driving a unified customer view to enhance guest experiences.

She is passionate about building a "dream team" and is actively hiring for roles in CRM and email marketing. Andrea is focused on leveraging technology and data to implement personalized marketing strategies on a global scale for the luxury hotel brand.

Unique fact: Andrea is leading the global implementation of Salesforce Marketing Cloud to bring Four Seasons vision for customer personalization to life.

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Experience
14 Years
Current Role
Senior Director, Global CRM, Single View of Customer & Clienteling
Job Level
Senior
Location
Canada
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Andrea cares about

Unified Customer View
Her current and previous roles explicitly focus on creating a "Single View of Customer, " a core strategic priority for the brand.
Luxury Clienteling
A key part of her title and expertise, focusing on building high-touch, data-driven relationships with luxury hotel guests.
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Career

Work history

1-2025
Senior Director, Global CRM, Single View of Customer & Clienteling
Four Seasons Hotels and Resorts
12-2021 - 2-2025
Director, Global CRM & Single View of Customer
Four Seasons Hotels and Resorts
5-2017 - 12-2021
Global CRM & Digital Strategy Lead
Four Seasons Hotels and Resorts
2016 - 2017
Advisor, Retail Partner Marketing
Aimia Inc
2015 - 2016
Client Marketing Specialist, Retail
LoyaltyOne
In the press

Media appearances

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Education
Bachelors
Western University
Business (Core)
Harvard Business School Online
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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