Andrea Vaughn

Energizer
DISC Type : I

Director of Operations at Finalsite

Noblesville, Indiana, United States

Overview

Andrea Vaughn is the Director of Operations at Finalsite, where she leads the strategy for reporting, analytics, and technology. Her expertise lies in leveraging data to drive performance and customer outcomes, with a strong background from Indiana Universitys Kelley School of Business in operations and supply chain management.

She is passionate about the customer success community, frequently attending industry events like ChurnZeros #ZEROIN to connect with peers and stay current on best practices. She actively engages with her professional network, building relationships with colleagues and technology partners.

Andrea has hands-on experience leading major systems projects, including planning and executing a full Salesforce and ChurnZero migration.

Personality Overview

Relationship Oriented

Big Picture Person

Believer

They are people oriented, friendly and like creating new connections.  They are naturally enthusiastic, so take their promise with a pinch of salt. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

CS Analytics Strategy
Her role centers on owning and evolving the customer success reporting and analytics strategy, ensuring KPIs and dashboards are accurate and scalable.
CS Tech Stack
Manages and governs the CS technology ecosystem, with direct experience in Power BI, Salesforce, and ChurnZero. She attends user conferences for these tools.
Operational Excellence
Focuses on designing scalable processes and solutions that enable efficiency and strong performance for customer success teams.

Media Appearances

Andrea has no verified media appearances

Work History

1-2026
Director of Operations at Finalsite
3-2024 - 1-2026
Senior Manager of Analytics and Reporting at ModMed
10-2022 - 3-2024
Manager of Analytics and Reporting at ModMed
7-2022 - 10-2022
Sr. Business Operations Analyst at ModMed
4-2021 - 5-2022
Sr. Operations Analyst at 15Five

Education

2021 - 2021
Executive Education Data Analytics Bootcamp from Butler University
2012 - 2015
Operations and Supply Chain management from Indiana University - Kelley School of Business

More Information

Social Presence :

Prographics :

Exp : 10 Location : Noblesville, Indiana, United States Job Level : Mid-senior Designation : Director of Operations at Finalsite
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Insights For Selling To Andrea

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Talk about their team and how your product will help them do things better and easier
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid overloading them with too much detail
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrea is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Andrea

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Andrea move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Andrea take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Andrea

Personality Compatibility


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