Andrea Vaughn in

Andrea Vaughn

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Director of Operations at Finalsite
📍 Noblesville, Indiana, United States

Andrea Vaughn is the Director of Operations at Finalsite, where she leads the strategy for reporting, analytics, and technology. Her expertise lies in leveraging data to drive performance and customer outcomes, with a strong background from Indiana Universitys Kelley School of Business in operations and supply chain management.

She is passionate about the customer success community, frequently attending industry events like ChurnZeros #ZEROIN to connect with peers and stay current on best practices. She actively engages with her professional network, building relationships with colleagues and technology partners.

Andrea has hands-on experience leading major systems projects, including planning and executing a full Salesforce and ChurnZero migration.

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Experience
10 Years
Current Role
Director of Operations
Job Level
Mid-senior
Location
Noblesville, Indiana, United States
Personality Overview

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Decision Approach
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Priorities

Topics Andrea cares about

CS Analytics Strategy
Her role centers on owning and evolving the customer success reporting and analytics strategy, ensuring KPIs and dashboards are accurate and scalable.
CS Tech Stack
Manages and governs the CS technology ecosystem, with direct experience in Power BI, Salesforce, and ChurnZero. She attends user conferences for these tools.
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Career

Work history

1-2026
Director of Operations
Finalsite
3-2024 - 1-2026
Senior Manager of Analytics and Reporting
ModMed
10-2022 - 3-2024
Manager of Analytics and Reporting
ModMed
7-2022 - 10-2022
Sr. Business Operations Analyst
ModMed
4-2021 - 5-2022
Sr. Operations Analyst
15Five
In the press

Media appearances

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Education
2021 - 2021
Executive Education Data Analytics Bootcamp
Butler University
2012 - 2015
Operations and Supply Chain management
Indiana University - Kelley School of Business
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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