Andreas Heckmann in

Andreas Heckmann

Inquirer · DISC type cd
Chief Customer Officer at Cvent
📍 McLean, Virginia, United States

Andreas Heckmann serves as the Chief Customer Officer at Cvent, drawing on extensive experience from his time as an Executive VP at SAP, where he led customer success, support, and innovation. He holds a degree in Electrical Engineering and is an alumnus of INSEADs Global Leadership Development Program.

Outside of his executive duties, Andreas is committed to social causes, earning a Corporate Social Responsibility Award in 2023 for pro bono consulting. He also channels his expertise into advisory roles, serving on the boards for both Peppermint Robotics and the CSM Practice, a customer success consultancy.

He applies his passion for customer-centricity and technology as an advisor to both a robotics company and a customer success firm.

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Experience
26 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
McLean, Virginia, United States
Personality Overview

How Andreas shows up

Demanding
Hard To Convince
ROI Conscious

They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Priorities

Topics Andreas cares about

Customer Success
His entire career, from SAP to Cvent's CCO, revolves around this. A recommendation notes his focus is "always Customer first".
Event Technology
He actively promotes Cvent's global user conferences, demonstrating his deep engagement in the future of events and hospitality technology.
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Career

Work history

4-2024
Chief Customer Officer
Cvent
7-2023
Member of the Board of Advisors
Peppermint Robotics
4-2021
Advisory Board Member
CSM Practice
2-2020 - 8-2023
Executive VP Product Engineering, Head of Customer Solution Support & Innovation
SAP
1-2019 - 2-2020
EVP Digital Business Services, Head of Customer Success Services
SAP
In the press

Media appearances

Cvent Appoints Andreas Heckmann as Chief Customer Officer. Featured in Business Wire
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Cvent Appoints Andreas Heckmann as Chief Customer Officer. Featured in Cvent (Press Release)
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Education
1986 - 1990
Electrical Engineering
Fachhochschule Darmstadt
2010 - 2010
Executive Education // SAP Global Leadership Development Program
INSEAD
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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