Andrew MacDonald is a service design professional and the current Solution and Service Design Architect at Acacium Group. He specializes in developing innovative healthcare, social care, and workforce management solutions. His extensive background includes directing service design and transformation programs for large-scale outsourcing projects at Serco.
He has a long-standing expertise in customer-centric service design, having authored a white paper on protecting and growing sales in a multi-channel world.
Read the full overview →Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Win-win scenarios can appeal strongly to them. They are more likely to go for proven solutions.
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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