Andrew MacDonald in

Andrew MacDonald

Cheerleader · DISC type Is
Solution and Service Design Architect at Acacium Group
📍 London, England, United Kingdom

Andrew MacDonald is a service design professional and the current Solution and Service Design Architect at Acacium Group. He specializes in developing innovative healthcare, social care, and workforce management solutions. His extensive background includes directing service design and transformation programs for large-scale outsourcing projects at Serco.

He has a long-standing expertise in customer-centric service design, having authored a white paper on protecting and growing sales in a multi-channel world.

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Experience
16 Years
Current Role
Solution and Service Design Architect
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

How Andrew shows up

Considerate
Story-Driven
Listener

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Win-win scenarios can appeal strongly to them. They are more likely to go for proven solutions.

Priorities

Topics Andrew cares about

Healthcare Solutions
His current role at Acacium Group focuses on developing innovative healthcare, social care, and wellbeing solutions to improve accessibility and outcomes.
Service Transformation
A core theme throughout his career, he has developed operating models and service transformation programmes for large outsourcing projects at companies like Serco.
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Career

Work history

7-2020
Solution and Service Design Architect
Acacium Group
6-2014 - 7-2020
Sales Transformation Director
Capita
4-2014
Service Design Director
Serco
1-2009
Director of Markets & Propositions
Serco
Director of Partnerships Business Link for London
Serco
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Education details unavailable
Shaftesbury Grammar School
Social presence
in
Behavioral profile

DISC profile (public)

I

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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