Andrew MacDonald

Cheerleader
DISC Type : Is

Solution and Service Design Architect at Acacium Group

London, England, United Kingdom

Overview

Andrew MacDonald is a service design professional and the current Solution and Service Design Architect at Acacium Group. He specializes in developing innovative healthcare, social care, and workforce management solutions. His extensive background includes directing service design and transformation programs for large-scale outsourcing projects at Serco.

He has a long-standing expertise in customer-centric service design, having authored a white paper on protecting and growing sales in a multi-channel world.

Personality Overview

Considerate

Story-Driven

Listener

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are.  Win-win scenarios can appeal strongly to them. They are more likely to go for proven solutions.

Topics They Care About

Healthcare Solutions
His current role at Acacium Group focuses on developing innovative healthcare, social care, and wellbeing solutions to improve accessibility and outcomes.
Service Transformation
A core theme throughout his career, he has developed operating models and service transformation programmes for large outsourcing projects at companies like Serco.
Workforce Management
He is actively creating new workforce management solutions specifically for the healthcare and life sciences sectors as part of his role at Acacium Group.

Media Appearances

Andrew has no verified media appearances

Work History

7-2020
Solution and Service Design Architect at Acacium Group
6-2014 - 7-2020
Sales Transformation Director at Capita
4-2014
Service Design Director at Serco
1-2009
Director of Markets & Propositions at Serco
Director of Partnerships Business Link for London at Serco

Education

Education details unavailable from Shaftesbury Grammar School

More Information

Social Presence :

Prographics :

Exp : 16 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Solution and Service Design Architect at Acacium Group
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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Take time to make them feel comfortable before getting to the main pitch
  • Show them how they look good by making this decision
  • Summarize the key points at the end of the conversation

DONT's

  • Don’t give the impression of being unproven or risky
  • Don’t get into excessive details unless prompted
  • Avoid unnecessary confrontation if it arises incidentally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Relationship and rapport play a major role, followed by low risk and the presence of proof points.
  • Will you ever get a clear answer from Andrew

  • They are diplomatic when the need arises; they hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • They can take their time to reach decisions, even while they stay engaged and friendly.
  • Can Andrew take some risk or not?

  • They are unlikely to take many risks.

You And Andrew

Personality Compatibility


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