Andrew Ross

Captain
DISC Type : DS

Chief Operating Officer and CoS--US Health and Life Sciences at Microsoft

Black Diamond, Washington, United States

Overview

Andrew Ross is the Chief Operating Officer for Microsofts $10B US Health and Life Sciences organization. He drives operational excellence and AI transformation across the provider, payor, pharma, and med-tech verticals. He holds an MBA from Willamette University and is certified in Microsoft Dynamics.

His leadership philosophy is rooted in a team-based approach, which he attributes to his lifelong engagement with athletics, including competing in track and field during college. He values direct interaction with his team, cherishing moments to discuss their learnings and customer support experiences.

A core belief of his is that a team-based approach, honed through athletics, is fundamental to success.

Personality Overview

Planner & Achiever

Decisive But Calm

Output-Driven

Reading between the lines and seeing beyond your words comes naturally to them.  They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

AI in Healthcare
His current role and recent activity focus on driving "AI transformation at scale" specifically for health and life sciences customers, including enabling their Copilot journeys.
Commercial Strategy
He leads commercial deal execution, including licensing, pricing, and agreement negotiations for strategic enterprise health customers.
Customer Success
His previous roles were centered on customer success, and he continues to focus on helping customers maximize value from their technology investments.

Media Appearances

Andrew has no verified media appearances

Work History

3-2025
Chief Operating Officer and CoS--US Health and Life Sciences at Microsoft
4-2023
National Managing Director, Modern Work and Security Customer Success, Health and Life Sciences at Microsoft
7-2022 - 6-2023
Director, Cloud Solution Architecture, Modern Workplace at Microsoft
9-2020 - 12-2022
Director Customer Success Management--Health and Life Sciences at Microsoft
11-2017 - 9-2020
Delivery Manager-- Professional Services, Corporate Accounts at Microsoft

Education

Master of Business Administration - MBA from Willamette University MBA
BA from Willamette University, College of Liberal Arts

More Information

Social Presence :

Prographics :

Exp : 6 Location : Black Diamond, Washington, United States Job Level : Leadership Designation : Chief Operating Officer and CoS--US Health and Life Sciences at Microsoft

Interested in

Sports

Football, Baseball, Willamette Football, Willamette Baseball

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Insights For Selling To Andrew

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Andrew is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Andrew

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Andrew move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Andrew take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Andrew

Personality Compatibility


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