Anne Riley

Inspirer
DISC Type : id

Senior Director, Customer Experience at Brex

Salt Lake City Metropolitan Area, United States

Overview

Anne is a Senior Director of Customer Experience at Brex with over 10 years in operations, specializing in building and scaling customer-centric systems for fintech startups. Her expertise covers credit, debit, banking, and lending. A Cornell University graduate, she also holds Series 7 and 63 FINRA licenses.

After working at Brex, Anne became the VP of Operations at Clair, building multiple departments from the ground up, before rejoining Brex 3. 5 years later in a more senior role.

Personality Overview

Confident & Optimistic

Fast Adopter

Charming & Persuasive

They usually prefer to drive the conversation.  They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

AI-Native Journeys
She is actively collaborating on and discussing Brex's journey toward becoming an AI-Native company, particularly in the context of customer experience.
Scaling Ops Teams
She has extensive experience building and overseeing various operations teams (Support, Fraud, Risk, Compliance) from Seed to Series B stage at startups.
Fintech for Startups
She is passionate about building systems and processes for innovative, mission-driven fintech companies and has focused on this space for over five years.

Media Appearances

Anne has no verified media appearances

Work History

10-2024
Senior Director, Customer Experience at Brex
7-2022 - 6-2024
VP of Operations at Clair
3-2021 - 6-2022
Director Of Operations at Clair
11-2020 - 3-2021
Senior Manager, Customer Experience at Brex
12-2019 - 10-2020
Manager, Customer Experience at Brex

Education

Bachelor of Arts (B.A.) from Cornell University
Education details unavailable from Providence Academy - Plymouth, MN

More Information

Social Presence :

Prographics :

Exp : 16 Location : Salt Lake City Metropolitan Area, United States Job Level : Senior Designation : Senior Director, Customer Experience at Brex
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Insights For Selling To Anne

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Clearly address the competitive aspects

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Anne is

  • Confidence in the product’s value is critical, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Anne

  • They will not hesitate to say no if they do not develop conviction.

Insights For Deal Planning

    How fast (or slow) will Anne move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Anne take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Anne

Personality Compatibility


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