Anne is a Senior Director of Customer Experience at Brex with over 10 years in operations, specializing in building and scaling customer-centric systems for fintech startups. Her expertise covers credit, debit, banking, and lending. A Cornell University graduate, she also holds Series 7 and 63 FINRA licenses.
After working at Brex, Anne became the VP of Operations at Clair, building multiple departments from the ground up, before rejoining Brex 3. 5 years later in a more senior role.
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Experience
16 Years
Current Role
Senior Director, Customer Experience
Job Level
Senior
Location
Salt Lake City Metropolitan Area, United States
Personality Overview
How Anne shows up
Confident & Optimistic
Fast Adopter
Charming & Persuasive
They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials.
Priorities
Topics Anne cares about
AI-Native Journeys
She is actively collaborating on and discussing Brex's journey toward becoming an AI-Native company, particularly in the context of customer experience.
Scaling Ops Teams
She has extensive experience building and overseeing various operations teams (Support, Fraud, Risk, Compliance) from Seed to Series B stage at startups.
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Career
Work history
10-2024
Senior Director, Customer Experience
Brex
7-2022 - 6-2024
VP of Operations
Clair
3-2021 - 6-2022
Director Of Operations
Clair
11-2020 - 3-2021
Senior Manager, Customer Experience
Brex
12-2019 - 10-2020
Manager, Customer Experience
Brex
In the press
Media appearances
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Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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