Archana Agrawal in

Archana Agrawal

Observer · DISC type ci
President at Intercom
📍 San Francisco, California, United States

Archana is a technology executive with deep expertise in scaling B2B software companies. As President of Intercom, she leads go-to-market strategy. Her career includes roles as CMO at Airtable and Head of Marketing at Atlassian, complemented by an MBA from Harvard and an MS in Computer Science.

Originally from Liberia, she moved to India to escape civil war before coming to the US. She is a mother and balances a demanding career with her family life, using time with them as a way to de-stress and recharge, particularly after taking on her CMO role during the 2020 lockdown.

Unique fact: Archana holds a patent for a storage system and method designed to improve data caching performance, reflecting her early career in research.

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Experience
22 Years
Current Role
President
Location
San Francisco, California, United States
Personality Overview

How Archana shows up

Assertive
Value Driven
Curious

They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince. They ask a lot of questions and rely heavily on information and collaterals.

Priorities

Topics Archana cares about

Enterprise AI Adoption
She publicly shares and analyzes reports on how large companies are adopting AI, indicating a strong interest in practical enterprise applications and value.
Go-to-Market Strategy
As President of Intercom, she is directly responsible for the sales, marketing, success, and support teams. Her past roles focused heavily on GTM leadership.
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Career

Work history

12-2023
President
Intercom
7-2020 - 11-2022
Board Member
Zendesk
3-2020 - 12-2023
Chief Marketing Officer
Airtable
8-2019
Board Member
MongoDB
2016 - 3-2020
Head of Enterprise and Cloud Marketing
Atlassian
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Master of Business Administration (MBA)
Harvard Business School
Master of Science (MS)
University of Illinois Urbana-Champaign
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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