Lauren Cullen in

Lauren Cullen

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SVP, People at Intercom
📍 Ireland

Lauren Cullen is the Senior Vice President of People at Intercom, where she has been instrumental in scaling the company since 2016. Her career includes foundational HR roles at Google and Twitter. Colleagues describe her as smart, professional, and possessing a strong business owner mindset, with an education from Waterford Institute of Technology.

Outside of her core responsibilities, Lauren is actively involved in the tech community by mentoring fellow HR professionals. She also offers her strategic expertise to advise budding startups, helping them navigate growth and talent challenges.

Unique fact: Lauren is proud of Intercoms recent expansion, highlighting the opening of a new R&D hub in Berlin to access top European talent.

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Experience
12 Years
Current Role
SVP, People
Job Level
Leadership
Location
Ireland
Personality Overview

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Priorities

Topics Lauren cares about

AI in Customer Service
Actively promotes Intercom's work with OpenAI and their AI agent, Fin, believing it redefines how companies resource their teams and deliver customer experience.
Global Talent Scaling
She has extensive experience scaling high-growth tech companies in EMEA and recently highlighted Intercom's expansion into Berlin to tap into new R&D talent pools.
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Career

Work history

7-2025
SVP, People
Intercom
3-2023 - 7-2025
VP & Global Head of People
Intercom
9-2022 - 4-2023
Senior Director, Global Employee Experience (HRBP's, HR Programs and Compensation)
Intercom
1-2014 - 1-2016
HR Business Partner, EMEA & APAC
Twitter
3-2013 - 1-2014
HR Specialist EMEA
Twitter
In the press

Media appearances

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Education
2006 - 2010
1.1
Waterford Institute of Technology
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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