Lauren Cullen

Energizer
DISC Type : I

SVP, People at Intercom

Ireland

Overview

Lauren Cullen is the Senior Vice President of People at Intercom, where she has been instrumental in scaling the company since 2016. Her career includes foundational HR roles at Google and Twitter. Colleagues describe her as smart, professional, and possessing a strong business owner mindset, with an education from Waterford Institute of Technology.

Outside of her core responsibilities, Lauren is actively involved in the tech community by mentoring fellow HR professionals. She also offers her strategic expertise to advise budding startups, helping them navigate growth and talent challenges.

Unique fact: Lauren is proud of Intercoms recent expansion, highlighting the opening of a new R&D hub in Berlin to access top European talent.

Personality Overview

Big Picture Person

Believer

Full Of Energy

They are always positive and upbeat, so take their promises with a pinch of salt.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are friendly, approachable and love to make new connections.

Topics They Care About

AI in Customer Service
Actively promotes Intercom's work with OpenAI and their AI agent, Fin, believing it redefines how companies resource their teams and deliver customer experience.
Global Talent Scaling
She has extensive experience scaling high-growth tech companies in EMEA and recently highlighted Intercom's expansion into Berlin to tap into new R&D talent pools.
Strategic HR Leadership
Directs all key People functions at Intercom, including Operations, Rewards, Recruitment, and Workplace Management, reflecting a comprehensive approach to human resources.

Media Appearances

Lauren has no verified media appearances

Work History

7-2025
SVP, People at Intercom
3-2023 - 7-2025
VP & Global Head of People at Intercom
9-2022 - 4-2023
Senior Director, Global Employee Experience (HRBP's, HR Programs and Compensation) at Intercom
1-2014 - 1-2016
HR Business Partner, EMEA & APAC at Twitter
3-2013 - 1-2014
HR Specialist EMEA at Twitter

Education

2006 - 2010
1.1 from Waterford Institute of Technology

More Information

Social Presence :

Prographics :

Exp : 12 Location : Ireland Job Level : Leadership Designation : SVP, People at Intercom
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Insights For Selling To Lauren

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Talk anecdotally about the customer experience that your product offers
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid overloading them with too much detail
  • Don’t assume a yes just because they have not said no
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Lauren is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Lauren

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Lauren move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Lauren take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Lauren

Personality Compatibility


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