Ariel Benzakein
Login to view DISC.Founder & Principal Consultant at RetentionForge
📍 Lancaster, Pennsylvania, United States
Ariel Benzakein is a Customer Success executive with over 25 years of experience transforming post-sale organizations into profit centers. As the Founder of RetentionForge, he helps SaaS companies scale their CS functions to achieve high retention. People he has worked with often describe him as strategic, visionary, and an excellent leader.
Read the full overview →Experience
24 Years
Current Role
Founder & Principal Consultant
Job Level
Leadership
Location
Lancaster, Pennsylvania, United States
Personality Overview
How Ariel shows up
Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Priorities
Topics Ariel cares about
CS as a Profit Center
Believes Customer Success is a revenue-generating engine, not a cost center, a core philosophy he applies in his consulting work at RetentionForge.
Actionable Health Metrics
Emphasizes measuring customer health based on value and outcomes, not just user activity, to proactively prevent churn.
Career
Work history
12-2025
Founder & Principal Consultant
RetentionForge
5-2024 - 9-2025
Vice President of Customer Experience
Pharos
10-2023 - 3-2024
Vice President of Customer Success
Donnelley Financial Solutions (DFIN)
4-2022 - 12-2022
Vice President of Customer Success & Account Management
Flosum
10-2020 - 3-2022
Senior Director, Customer Success & Support
CentralReach
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Education
1-2026 - 6-2031
Doctor of Philosophy - PhD
Gonzaga University
Master of Science - MS
The Johns Hopkins University
Social presence
Behavioral profile
DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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