Aurelia Pollet in

Aurelia Pollet

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Vice President of Customer Experience at CarParts.com
📍 Los Angeles Metropolitan Area, United States

Aurelia Pollet is a customer experience executive with over 20 years of experience at companies like CarParts. com and Louis Vuitton. She integrates technology, data, and process automation to optimize the end-to-end customer journey. People describe her as a strategic, thoughtful problem-solver and a true team player.

Originally from France, Aurelia resides in Los Angeles and enjoys hiking with her black German Shepherd and cooking with her family. She is an active member of the Elles Collective, a community for French-speaking women entrepreneurs in the U. S. , reflecting her passion for supporting fellow businesswomen.

She was recently named one of CX Network’s “Top 40 Future of CX Leaders 2026.

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Experience
7 Years
Current Role
Vice President of Customer Experience
Job Level
Senior
Location
Los Angeles Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Aurelia cares about

AI in CX
Champions using AI as a tool to expose and fix broken internal processes, believing the preparation for AI provides lasting business improvements, even if the tech fails.
CX as a Discipline
Advocates for customer experience to be a core, measurable business discipline that creates value, rather than just a department focused on "delight".
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Career

Work history

10-2025
Vice President of Customer Experience
CarParts.com
7-2023 - 10-2025
Sr. Director of Customer Experience
CarParts.com
9-2022
Member
Elles California
4-2022 - 7-2023
Founder & Principal
CXologie
1-2020 - 3-2022
Chief Customer Officer
Alder
In the press

Media appearances

CarParts.com Unveils CarParts+: The Ultimate Membership for Drivers. Featured in PR Newswire
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Education
Master of science
Université de Technologie de Compiègne (UTC)
Master of science
Centro Politecnico Superior de Zaragoza
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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