Aurelia Pollet

Sharpshooter
DISC Type : DC

Vice President of Customer Experience at CarParts.com

Los Angeles Metropolitan Area, United States

Overview

Aurelia Pollet is a customer experience executive with over 20 years of experience at companies like CarParts. com and Louis Vuitton. She integrates technology, data, and process automation to optimize the end-to-end customer journey. People describe her as a strategic, thoughtful problem-solver and a true team player.

Originally from France, Aurelia resides in Los Angeles and enjoys hiking with her black German Shepherd and cooking with her family. She is an active member of the Elles Collective, a community for French-speaking women entrepreneurs in the U. S. , reflecting her passion for supporting fellow businesswomen.

She was recently named one of CX Network’s “Top 40 Future of CX Leaders 2026. ”

Personality Overview

Fast But Analytical

Precise But Practical

ROI Driven

They like to act fast and expect others to do the same.  They respond better to strong and respectful interactions. They like to be in a position where they can control the conversation and terms.

Topics They Care About

AI in CX
Champions using AI as a tool to expose and fix broken internal processes, believing the preparation for AI provides lasting business improvements, even if the tech fails.
CX as a Discipline
Advocates for customer experience to be a core, measurable business discipline that creates value, rather than just a department focused on "delight".
Omnichannel Ecosystems
A thought leader in creating seamless customer journeys across e-commerce, retail, and post-purchase support, with experience at Louis Vuitton and CarParts. com.

Media Appearances

CarParts.com Unveils CarParts+: The Ultimate Membership for Drivers. Featured in PR Newswire

See Now

Work History

10-2025
Vice President of Customer Experience at CarParts.com
7-2023 - 10-2025
Sr. Director of Customer Experience at CarParts.com
9-2022
Member at Elles California
4-2022 - 7-2023
Founder & Principal at CXologie
1-2020 - 3-2022
Chief Customer Officer at Alder

Education

Master of science from Université de Technologie de Compiègne (UTC)
Master of science from Centro Politecnico Superior de Zaragoza

More Information

Social Presence :

Prographics :

Exp : 7 Location : Los Angeles Metropolitan Area, United States Job Level : Senior Designation : Vice President of Customer Experience at CarParts.com
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Insights For Selling To Aurelia

During A Call Or A Meeting

DO's

  • Be respectful but crisp
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Objectively showcase the impact that your product creates

DONT's

  • Avoid being too verbose
  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Aurelia is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Aurelia

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Aurelia move?

  • They can take decisions very fast if you manage to convince them.
  • Can Aurelia take some risk or not?

  • The risks don’t matter much to them.

You And Aurelia

Personality Compatibility


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