Aylin Ubilla Guerra in

Aylin Ubilla Guerra

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Gerente Experiencia digital & Customer service at JetSMART Airlines
📍 Chile

Aylin Ubilla Guerra is a Digital Experience Manager at JetSMART, specializing in digital transformation and automation. With over ten years of experience, she leads projects in e-commerce and customer experience, focusing on technological innovation and operational efficiency. She holds a degree in Commercial Engineering from Universidad Tecnica Federico Santa Mari.

She was part of the team representing JetSMART Airlines in Paris to receive the Skytrax World Airline Award for Best Low-Cost Airline in South America for the third time.

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Experience
10 Years
Current Role
Gerente Experiencia digital & Customer service
Location
Chile
Personality Overview

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Decision Approach
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Priorities

Topics Aylin cares about

AI in Aviation
Proudly involved in creating LIMITLESS, JetSMART's AI accelerator, to drive innovation and digital transformation within the airline industry.
Digital Customer Experience
Leads the customer experience and digital service areas, focusing on process automation and implementing technological solutions to enhance the passenger journey.
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Career

Work history

11-2023
Gerente Experiencia digital & Customer service
JetSMART Airlines
8-2021
Gerente de eCommerce y medios de pago
JetSMART Airlines
2-2018 - 8-2021
Jefe de Conversión
JetSMART Airlines
2-2017 - 1-2018
Jefe de Medios Digitales y Nuevos Negocios
Evolution Media
1-2014 - 1-2017
Jefe de Operaciones
Homeurbano
In the press

Media appearances

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Education
2020 - 2020
Diplomado en Diseño y Medición de Experiencia de Usuario en entornos digitales
Pontificia Universidad Católica de Chile
2008 - 2012
Ingeniería Comercial
Universidad Tecnica Federico Santa Maria
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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