Ben Angel in

Ben Angel

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Director, Customer Service at Amazon
📍 United States

Ben is a Director of Customer Service at Amazon with 15 years of experience in data analytics, e-commerce, and operations management. He specializes in scaling support operations, reducing costs, and designing automated reporting solutions for executive leadership. He is a graduate of Marshall University.

Ben is passionate about building innovative teams and solving complex data challenges. His interests suggest a focus on technology and media, as he has posted about building a multimedia production studio and follows industry-leading companies like Google and The Walt Disney Company.

He has deep expertise in using statistical analysis and Lean/DMAIC methodology to drive quality and efficiency improvements.

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Experience
14 Years
Current Role
Director, Customer Service
Job Level
Mid-senior
Location
United States
Personality Overview

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Priorities

Topics Ben cares about

Scaling Operations
Has a proven track record of scaling customer support operations from hundreds to thousands of associates and designing global network strategies.
Advanced Analytics
Uses statistical analysis, regressions, and sampling to enhance network quality, reduce costs, and solve large-scale data problems for customers.
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Career

Work history

10-2023
Director, Customer Service
Amazon
1-2020
Sr. Manager, Program Management
Amazon
6-2017 - 1-2020
Sr. Manager, Operations - Shipping and Delivery Support
Amazon
10-2016 - 6-2017
Network Operations Manager - Amazon Logistics Driver Support
Amazon
11-2014 - 10-2016
Process Improvement and Operations Manager
Amazon
In the press

Media appearances

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Education
2004 - 2008
Bachelor’s Degree
Marshall University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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