Ben Angel

Observer
DISC Type : ic

Director, Customer Service at Amazon

United States

Overview

Ben is a Director of Customer Service at Amazon with 15 years of experience in data analytics, e-commerce, and operations management. He specializes in scaling support operations, reducing costs, and designing automated reporting solutions for executive leadership. He is a graduate of Marshall University.

Ben is passionate about building innovative teams and solving complex data challenges. His interests suggest a focus on technology and media, as he has posted about building a multimedia production studio and follows industry-leading companies like Google and The Walt Disney Company.

He has deep expertise in using statistical analysis and Lean/DMAIC methodology to drive quality and efficiency improvements.

Personality Overview

Curious

Assertive

Example Seeker

They often ask many questions and rely heavily on information and documentation.  They are generally good communicators and can be hard to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Scaling Operations
Has a proven track record of scaling customer support operations from hundreds to thousands of associates and designing global network strategies.
Advanced Analytics
Uses statistical analysis, regressions, and sampling to enhance network quality, reduce costs, and solve large-scale data problems for customers.
Process Improvement
Led teams utilizing Lean and DMAIC methodologies to drive cost savings and trained others on the Amazon Customer Excellence System (ACES) philosophy.

Media Appearances

Ben has no verified media appearances

Work History

10-2023
Director, Customer Service at Amazon
1-2020
Sr. Manager, Program Management at Amazon
6-2017 - 1-2020
Sr. Manager, Operations - Shipping and Delivery Support at Amazon
10-2016 - 6-2017
Network Operations Manager - Amazon Logistics Driver Support at Amazon
11-2014 - 10-2016
Process Improvement and Operations Manager at Amazon

Education

2004 - 2008
Bachelor’s Degree from Marshall University

More Information

Social Presence :

Prographics :

Exp : 14 Location : United States Job Level : Mid-senior Designation : Director, Customer Service at Amazon
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Insights For Selling To Ben

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Ask them questions to understand their needs better while staying affable
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ben is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Ben

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Ben move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Ben take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Ben

Personality Compatibility


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