Bethany Skaff

Enthusiast
DISC Type : i

Director of Customer Experience at HOMAGE

Ajax, Ontario, Canada, United States

Overview

With over a decade in customer experience, Bethany Skaff is the Director of Customer Experience at HOMAGE. She specializes in CX strategy and team leadership, turning customers into loyal advocates. Her background includes a BA in Psychology and a minor in Entrepreneurship from Miami University.

Bethany co-founded Libre llc, an apparel company born from a university business plan competition. The venture was dedicated to designing and providing comfortable, functional clothing with discreet access points for dialysis and chemotherapy patients, aiming to enhance their comfort and dignity during treatment.

She co-founded a company that creates specialized adaptive apparel for medical patients undergoing treatment.

Personality Overview

Non-Confrontational

Amiable & Agreeable

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They are more about building relationships than just cutting deals. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Customer Advocacy
Her professional focus is on transforming customers into genuine brand advocates through consistent, positive experiences.
CX Strategy
Leads the development and implementation of customer experience strategies to support business growth and brand loyalty.
Adaptive Apparel
Co-founded Libre llc, a company focused on creating functional clothing for medical patients.

Media Appearances

Bethany has no verified media appearances

Work History

10-2014
Director of Customer Experience at HOMAGE
8-2013 - 10-2014
Operations Manager at Money Concepts
8-2008 - 1-2014
Co-Founder at Libre llc

Education

2005 - 2009
BA from Miami University
2007 - 2007
Study abroad program through The Richard T. Farmer School of Business from Miami University Dolibois European Center

More Information

Social Presence :

Prographics :

Exp : 17 Location : Ajax, Ontario, Canada, United States Job Level : Mid-senior Designation : Director of Customer Experience at HOMAGE
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Insights For Selling To Bethany

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers

DONT's

  • Avoid overloading them with too much information
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t be too formal with them, they trust informality more

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bethany is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Bethany

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Bethany move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Bethany take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Bethany

Personality Compatibility


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