Biju Pappachan MIH

Collaborator
DISC Type : is

Hotel Manager at Threadneedles Hotel, Autograph Collection

Crawley, England, United Kingdom

Overview

Biju Pappachan is a strategic hospitality leader with over a decade of experience at global brands like Marriott, Hilton, and YTL Hotels. A graduate of the Indian Institute of Hotel Management, he has proven expertise in hotel operations, food & beverage management, and pre-openings, focusing on operational excellence.

He has managed a wide range of large-scale events, including concerts and weddings, showcasing his ability to lead teams in high-pressure environments.

Personality Overview

Appreciative

Example Driven

Consensus Builder

Scenarios where both sides can come out as winners appeal to them greatly.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. They are more likely to opt for solutions that are proven in the market.

Topics They Care About

Luxury Hotel Operations
His career spans premier brands including Marriott's Autograph Collection and Hilton's Curio Collection, where he focuses on elevating service standards and guest satisfaction.
F&B Management
He has held progressive leadership roles in Food & Beverage, from Manager to Cluster Director, demonstrating deep expertise in this area.
Hotel Pre-Openings
Possesses specialized experience leading pre-opening food and beverage operations for new properties, including for Hilton's Curio Collection.

Media Appearances

Biju has no verified media appearances

Work History

9-2023
Hotel Manager at Threadneedles Hotel, Autograph Collection
10-2022 - 9-2023
Food and Beverage Manager at Meliá Hotels International
3-2022 - 7-2022
Foof and Beverage General Manager ( Pre-opening) at Lost Property St Paul's, Curio Collection by Hilton
7-2021 - 3-2022
Food, Beverage and Events Manager at Lingfield Park Resort
10-2018 - 3-2022
Cluster Food and Beverage Director at YTL Hotels

Education

1996 - 1999
Hospitality Administration/Management from Indian institute of hotel management

More Information

Social Presence :

Prographics :

Exp : 6 Location : Crawley, England, United Kingdom Job Level : Middle Designation : Hotel Manager at Threadneedles Hotel, Autograph Collection
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Insights For Selling To Biju

During A Call Or A Meeting

DO's

  • Be visibly appreciative of their actions during your interactions
  • Show them how they look good by making this decision
  • Summarize the key points at the end of the conversation

DONT's

  • Don’t push them to make decisions very fast, let them take their time
  • Avoid unnecessary confrontation if it arises incidentally
  • Don’t ask too many questions that sound too dry and objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Biju is

  • Relationships can sway their decisions, followed by the low risk and the presence of good evidence.
  • Will you ever get a clear answer from Biju

  • They are diplomatic when needed and rarely say no directly.

Insights For Deal Planning

    How fast (or slow) will Biju move?

  • Even if they are engaged and friendly, they can take their time to make decisions.
  • Can Biju take some risk or not?

  • They probably won’t put a lot at risk.

You And Biju

Personality Compatibility


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