Brenda Williams in

Brenda Williams

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Director of Customer Support at 365 Retail Markets
📍 Detroit Metropolitan Area, United States

Brenda Williams is the Director of Customer Support at 365 Retail Markets, where she leverages her extensive experience in managing large support teams. Her career is marked by a consistent focus on enhancing customer service and improving operational processes.

She was honored as one of Automatic Merchandisers 2024 Most Influential Women in Convenience Services, recognizing her significant contributions to the industry.

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Experience
35 Years
Current Role
Director of Customer Support
Job Level
Mid-senior
Location
Detroit Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Brenda cares about

Customer Support
Her entire career, including roles at WorkForce Software and SolvIT, has focused on managing and improving customer support operations and meeting service level agreements.
Team Leadership
Praised for her ability to mentor, train, and motivate large teams, with one former direct report calling her "Easily one of the best bosses I've had. "
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Career

Work history

4-2022
Director of Customer Support
365 Retail Markets
7-2019 - 4-2022
Senior Manager Customer Support
365 Retail Markets
11-2018 - 7-2019
Manager, Customer Success - Support
WorkForce Software
2-2016 - 11-2018
Helpdesk Manager
SolvIT, Inc.
6-2015 - 11-2015
Customer Support Manager - Contract
Bit9 + Carbon Black
In the press

Media appearances

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Education

Brenda has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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