Brendan Ledger in

Brendan Ledger

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Senior Director, Pay Service Experience at 7shifts
📍 Toronto, Ontario, Canada

Brendan Ledger is a customer experience leader with over 15 years in high-growth B2B SaaS. As Senior Director at 7shifts, he leads the post-conversion journey, focusing on onboarding, support, and retention. He is a graduate of Technological University Dublin and holds a certification in Business Analytics.

Colleagues and direct reports describe him as generous, bright, and intuitive. He is passionate about building and mentoring teams, celebrating their growth and success publicly. He is focused on creating a customer-centric organization culture.

Unique fact: Early in his management career, Brendan was promoted from a customer service representative to a Support Manager within just six months.

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Experience
20 Years
Current Role
Senior Director, Pay Service Experience
Job Level
Senior
Location
Toronto, Ontario, Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Brendan cares about

Scaling CX
His career focuses on building and leading multi-functional CX organizations in high-growth B2B SaaS environments, transforming support functions to handle scale.
Post-Conversion Journey
He specializes in the customer lifecycle after the sale, including onboarding, support, and payroll operations, to ensure genuine user support and retention.
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Career

Work history

8-2025
Senior Director, Pay Service Experience
7shifts
3-2024 - 8-2025
Director of Service Experience Delivery
7shifts
4-2022
VP of Product
7shifts
9-2021 - 3-2024
Director of Support
7shifts
6-2021 - 4-2022
Senior Director of Product & Lifecycle Marketing
7shifts
In the press

Media appearances

7shifts Expands Payroll Capabilities to Power Multi-Entity Restaurant Operations. Featured in PR Newswire
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7shifts Releases Restaurant Payroll Benchmark: A Framework for Growth. Featured in PR Newswire
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Education
2007 - 2011
Business Management
Technological University Dublin
2005 - 2007
Education details unavailable
Colaiste Chiaran, Leixlip
2009 - 2013
Bachelor’s Degree
University of Saskatchewan
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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