Brooke Williams in

Brooke Williams

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Senior Customer Experience - Escalations, Pay & Integrations at 7shifts
📍 Vancouver, British Columbia, Canada

Brooke is a Senior Customer Experience specialist at 7shifts, focusing on escalations, payments, and integrations. She has progressed through several roles within the company, building expertise in SaaS, B2B support, and churn management. Brooke holds a UX Design Diploma from BrainStation, complementing her technical skills with a creative, user-centric approach.

Her background includes creative pursuits as a commercial interior decorator and floral designer, demonstrating an eye for design and aesthetics. Brooke is also passionate about supporting female entrepreneurs, highlighted by her involvement in a research project to understand the experiences of self-employed women.

Unique Fact: She successfully transitioned her career from creative floral and interior design to the technical SaaS industry.

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Experience
14 Years
Current Role
Senior Customer Experience - Escalations, Pay & Integrations
Job Level
Junior
Location
Vancouver, British Columbia, Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Brooke cares about

SaaS Customer Success
Her roles at 7shifts have focused on the full customer lifecycle, including support, billing, retention, upselling, product adoption, and churn management.
User Experience
Holds a diploma in UX Design and certifications in UX Research and Journey Mapping, indicating a professional interest in user-centric problem-solving.
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Career

Work history

4-2026
Senior Customer Experience - Escalations, Pay & Integrations
7shifts
5-2023
Account Specialist - Billing & Retention
7shifts
4-2022 - 5-2023
Product Support Specialist
7shifts
8-2021 - 8-2022
Food and Beverage Server & Bartender
Vis a Vis Wine + Charcuterie Bar
5-2021 - 7-2021
User Experience Designer
resurgo technologies
In the press

Media appearances

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Education
2021 - 2021
UX Design Diploma
BrainStation
2016 - 2018
Diploma
Thompson Rivers University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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