Brooke Williams
Observer · DISC type ciBrooke is a Senior Customer Experience specialist at 7shifts, focusing on escalations, payments, and integrations. She has progressed through several roles within the company, building expertise in SaaS, B2B support, and churn management. Brooke holds a UX Design Diploma from BrainStation, complementing her technical skills with a creative, user-centric approach.
Her background includes creative pursuits as a commercial interior decorator and floral designer, demonstrating an eye for design and aesthetics. Brooke is also passionate about supporting female entrepreneurs, highlighted by her involvement in a research project to understand the experiences of self-employed women.
Unique Fact: She successfully transitioned her career from creative floral and interior design to the technical SaaS industry.
Read the full overview →How Brooke shows up
They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince. They often ask many questions and rely heavily on information and documentation.
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Calculativeness (C)
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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