Brian Centeno

Observer
DISC Type : ci

Director of Operations at ArchCare

New York, New York, United States

Overview

Brian Centeno is the Director of Operations at ArchCare, specializing in healthcare management for the elderly. His career is marked by progressive leadership roles where he has improved patient experience, team performance, and operational efficiency. He holds an MBA and a Bachelor of Business Administration from the Universidad de Puerto Rico.

Originally from Puerto Rico, Brian maintains an interest in organizations that have a significant community impact, including major healthcare institutions and banks. He has spent his professional career in New York, focused on improving care systems within the city.

Unique fact: He has deep expertise in the Program of All-inclusive Care for the Elderly (PACE), having held four different director-level and management positions within that specific model.

Personality Overview

Curious

Assertive

Value Driven

They are generally good communicators and can be hard to convince.  They are likely to ask many questions and look heavily for supporting information. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Healthcare Operations
As Director of Operations, he focuses on care coordination, quality improvement, and maintaining appropriate staffing levels to meet participant needs effectively.
Elderly Care (PACE)
His entire recent career has been dedicated to the Program of All-inclusive Care for the Elderly (PACE), managing analytics, site operations, and participant experience.
Patient Satisfaction
A former Participant Experience Director, he has created and executed strategies to improve overall satisfaction and retention of patients in healthcare programs.

Media Appearances

Brian has no verified media appearances

Work History

9-2022
Director of Operations at ArchCare
5-2021 - 7-2021
Intake Director at CenterLight Health System
6-2018 - 5-2021
Participant Experience Director at CenterLight Health System
1-2017 - 6-2018
PACE Analytics Manager at CenterLight Health System
6-2015 - 1-2017
Site Operations Manager at CenterLight Health System

Education

2009 - 2013
Master of Business Administration (MBA) from Inter-American consultants
2003 - 2008
Bachelor of Business Administration (BBA) from Universidad de Puerto Rico

More Information

Social Presence :

Prographics :

Exp : 19 Location : New York, New York, United States Job Level : Mid-senior Designation : Director of Operations at ArchCare
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Insights For Selling To Brian

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Share testimonials from known people and give multiple examples of product value
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brian is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Brian

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Brian move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Brian take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Brian

Personality Compatibility


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