Brian Klaja

Energizer
DISC Type : I

Sr. Director, Operations Strategy & Enablement at Brex

Salt Lake City Metropolitan Area, United States

Overview

Brian Klaja is a growth-minded operations leader building AI-Native Operations at Brex. He specializes in workforce optimization and operations strategy, drawing from experience at Netflix and holding an MBA from Auburn University. People who have worked with him describe him as a detail-oriented, motivational, and collaborative leader.

He recently spoke at the Frost & Sullivan Customer Contact East conference, where he led brainstorming sessions on the evolving world of AI tools for improving customer and employee experiences.

Brian was a guest on "The Modern Customer Podcast" to discuss how Brex is using AI to revolutionize customer service and empower employees.

Personality Overview

Big Picture Person

Full Of Energy

Enthusiastic

They are friendly, approachable and love to make new connections.  They are always positive and upbeat, so take their promises with a pinch of salt. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

AI in Operations
His current focus is building "AI-Native Ops" at Brex and he frequently posts about reimagining operational workflows through artificial intelligence to drive scalable growth.
CX Transformation
A frequent speaker on customer experience, he focuses on leveraging advanced tools and AI to elevate both the customer and employee journey, as seen in his conference talks.
Workforce Optimization
Has held multiple senior roles at Brex and Netflix focused on developing scalable, agile, and resilient staffing strategies for large operations and customer experience organizations.

Media Appearances

Brian has no verified media appearances

Work History

10-2022
Sr. Director, Operations Strategy & Enablement at Brex
2-2021 - 9-2022
Director, Workforce Optimization (Operations) at Brex
7-2019 - 2-2021
Director, Workforce Management (CX) at Brex
3-2018 - 7-2019
Regional Manager, WFM at Netflix
1-2017 - 3-2018
Manager, Global Real-Time WFM at Netflix

Education

2018 - 2021
Master of Business Administration - MBA from Auburn University Harbert College of Business
2009 - 2016
Bachelor’s of Science from Liberty University

More Information

Social Presence :

Prographics :

Exp : 18 Location : Salt Lake City Metropolitan Area, United States Job Level : Senior Designation : Sr. Director, Operations Strategy & Enablement at Brex
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Insights For Selling To Brian

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Do some small talk, ask them how things are going on their side
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Avoid overloading them with too much detail
  • Don’t be too formal, focus on building comfort and trust
  • Avoid cutting into their flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brian is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Brian

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Brian move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Brian take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Brian

Personality Compatibility


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