Brian Klaja
Energizer · DISC type IBrian Klaja is a growth-minded operations leader building AI-Native Operations at Brex. He specializes in workforce optimization and operations strategy, drawing from experience at Netflix and holding an MBA from Auburn University. People who have worked with him describe him as a detail-oriented, motivational, and collaborative leader.
He recently spoke at the Frost & Sullivan Customer Contact East conference, where he led brainstorming sessions on the evolving world of AI tools for improving customer and employee experiences.
Brian was a guest on "The Modern Customer Podcast" to discuss how Brex is using AI to revolutionize customer service and empower employees.
Read the full overview →How Brian shows up
They are friendly, approachable and love to make new connections. They are always positive and upbeat, so take their promises with a pinch of salt. They are really good at seeing what the long-term impacts of their decisions could be.
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Influence (I)
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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