Brian Valente

Inquirer
DISC Type : dc

Customer Success Manager at VisioLab

Boston, Massachusetts, United States

Overview

Brian is a Customer Success Manager at VisioLab with a background in managing high-value client relationships and delivering third-party risk management solutions. He has experience overseeing accounts worth over $5M annually and holds Bachelors degrees from Quinnipiac University and the University of South Carolina.

At a previous role, Brian successfully increased client security posture grades by an average of 80 points.

Personality Overview

Hard To Convince

Judgemental

ROI Conscious

They don’t always try to control the conversation but neither do they like yielding it fully.  They can be nudged to make faster decisions by offering what they value. They respond well to confident salespeople.

Topics They Care About

Key Account Management
He has extensive experience managing key accounts, with some exceeding $5M annually, and platinum accounts with business over $50K monthly.
Customer Success Strategy
His career progression focuses on customer success roles, championing the Voice of the Customer by synthesizing and communicating feedback to internal teams.
Third-Party Risk
Served as a primary consultant for 70+ accounts at BitSight, delivering tailored third-party risk management solutions to clients.

Media Appearances

Brian has no verified media appearances

Work History

11-2025
Customer Success Manager at VisioLab
2-2023 - 3-2025
Senior Consultant (Professional Services) at BitSight
10-2021 - 2-2023
Associate Consultant (Professional Services) at BitSight
12-2017 - 10-2021
Senior Customer Success Manager at Granite Telecommunications
5-2016 - 7-2016
Sales Representative Intern at Southwestern Advantage

Education

2013 - 2017
Bachelor's degree from University of South Carolina
8-2012 - 5-2013
Bachelor's degree from Quinnipiac University

More Information

Social Presence :

Prographics :

Exp : 7 Location : Boston, Massachusetts, United States Job Level : Middle Designation : Customer Success Manager at VisioLab
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Insights For Selling To Brian

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Be crisp while making the pitch

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Do not give up if they are not convinced, try again with a different approach
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Brian is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Brian

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Brian move?

  • Their decision making speed is somewhere in the middle.
  • Can Brian take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Brian

Personality Compatibility


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