Bridget Friend in

Bridget Friend

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Lead Customer Success Manager, Strategic Accounts at HubSpot
📍 Somerville, Massachusetts, United States

Bridget is a Lead Customer Success Manager at HubSpot, focusing on Strategic Accounts. With over seven years at the company, she has progressed through various customer-facing roles. She holds an MBA from Southern New Hampshire University and is certified in HubSpot Sales Software and Inbound Marketing.

During her undergraduate studies at Bay State College, Bridget served as the Vice President of the Campus Activities Board, suggesting an interest in event planning and community building. She actively follows business publications like Harvard Business Review and Forbes to stay current on industry trends.

She recently achieved a long-term career goal by stepping into a new role on the Strategic Accounts team after seven years of dedicated work at HubSpot.

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Experience
8 Years
Current Role
Lead Customer Success Manager, Strategic Accounts
Job Level
Middle
Location
Somerville, Massachusetts, United States
Personality Overview

How Bridget shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Bridget cares about

Strategic Account Management
Her most recent career move was to the Strategic Accounts team, a professional goal she has held for a long time.
Customer Success
She has dedicated her entire seven-year tenure at HubSpot to various roles within the customer success and support functions, demonstrating deep expertise.
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Career

Work history

10-2025
Lead Customer Success Manager, Strategic Accounts
HubSpot
1-2023 - 10-2025
Senior Customer Success Manager, Corporate
HubSpot
10-2021 - 1-2023
Senior Customer Success Manager, SMB
HubSpot
3-2020 - 10-2021
Customer Success Manager, SMB
HubSpot
12-2019 - 3-2020
Senior Customer Support Specialist
HubSpot
In the press

Media appearances

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Education
11-2022 - 2024
Master of Business Administration - MBA
Southern New Hampshire University
2012 - 2017
Bachelor’s Degree
Bay State College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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