Bruce Weaver

Examiner
DISC Type : cs

Senior Technical Support Specialist at Mitel

Amarillo, Texas, United States

Overview

Bruce is a long-serving technical specialist at Mitel with deep expertise in VoIP systems, network engineering, and cloud services. He is skilled in troubleshooting complex enterprise environments across SIP protocols, WAN/LAN issues, and both Windows and Linux servers. He holds AWS Cloud Practitioner and Wireshark certifications.

He is actively involved in community service, volunteering for causes that support first responders. He recently assisted with an event in Maryland to raise awareness about PTSD, which featured a documentary created by his brother, highlighting a cause close to his family.

Bruce dedicates his personal time to volunteering for first responder mental health awareness.

Personality Overview

Overcautious

Late Adopter

Tough To Convince

The only way to convince them is by showing them examples and ample proof.  They do not like taking risks at all and go for proven options in the end. They are quite aware of their needs and limitations, so they are unlikely to over-promise.

Topics They Care About

First Responder Support
Volunteered to assist with an awareness event for first responders and PTSD, a cause connected to his brother's documentary film on the subject.
VoIP Troubleshooting
His career at Mitel has centered on troubleshooting complex VoIP systems, hardware, and software in large enterprise environments.
Network Engineering
Holds a Wireshark certification and has extensive experience with packet captures, SIP protocols, and troubleshooting a broad range of WAN/LAN issues.

Media Appearances

Bruce has no verified media appearances

Work History

1-2022
Senior Technical Support Specialist at Mitel
3-2015 - 1-2022
Mitel Cloud Services Systems Engineer at Mitel
11-2006 - 3-2015
Product Support Specialist at Mitel
1999 - 2006
Systems Engineer at Mitel
6-1997 - 8-1999
Installation / Service Manager at A3 Communications

Education

Bruce has no verified education history

More Information

Social Presence :

Prographics :

Exp : 28 Location : Amarillo, Texas, United States Job Level : Junior Designation : Senior Technical Support Specialist at Mitel
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Insights For Selling To Bruce

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Be firm in your communication and stay in control
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Bruce is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Bruce

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Bruce move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Bruce take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Bruce

Personality Compatibility


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