Bryan Stehler in

Bryan Stehler

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Associate Vice President; Customer Strategy & Transformation at Sutherland
📍 Rochester, New York, United States

Bryan Stehler is an Associate Vice President at Sutherland, specializing in Customer Experience and Digital Transformation. With over 13 years of experience, he leads initiatives to make complex customer journeys simpler and more valuable. He holds degrees from Syracuse University and Rochester Institute of Technology.

He has a professional interest in major technology and media companies, including IBM and WarnerMedia.

He was recognized as "Leader of the Month" in the "Entrepreneurial Spirit" category for his work in developing new service offerings.

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Experience
17 Years
Current Role
Associate Vice President; Customer Strategy & Transformation
Job Level
Senior
Location
Rochester, New York, United States
Personality Overview

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Priorities

Topics Bryan cares about

CX Transformation
His career at Sutherland has been focused on leading customer and digital transformation initiatives, from strategy and UX design to implementation and roadmap development.
Digital Engagement
He previously built and led Sutherland’s global digital customer engagement capability across social, messaging, and online communities, managing teams of over 1,500 specialists.
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Career

Work history

7-2026
Associate Vice President; Customer Strategy & Transformation
Sutherland
10-2023 - 7-2026
Sr. Director; CX Transformation, Strategy & Growth
Sutherland
2-2021 - 11-2023
Director; Digital CX Transformation
Sutherland
2-2016 - 2-2021
Director; Social, Messaging & Communities
Sutherland
7-2014 - 2-2016
Practice Development Manager & Solution Architect; Social Care
Sutherland
In the press

Media appearances

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Education
Master of Science
Rochester Institute of Technology
Bachelor of Arts
Syracuse University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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