Caleb Miller in

Caleb Miller

Trailblazer · DISC type DI
Director of Operations and Head of Customer Support at SimplyInsured
📍 Austin, Texas Metropolitan Area, United States

Caleb Miller is a results-oriented operations leader with a background in digital and business strategy from companies like eBay, LegalZoom, and Next Insurance. He excels at enhancing customer satisfaction and operational efficiency. Colleagues describe him as values-driven, strategic, and caring. He holds a Bachelors degree from The University of Texas at Austin.

Outside of his professional life, Caleb is a proud parent. He shared a story about his third-grade daughter starting her own unsanctioned business at school, complete with employees, demonstrating a family environment that encourages creativity and initiative.

Unique fact: His daughter is the owner and manager of a school-based store she started called "Once Upon A Business. "

Read the full overview →
Experience
11 Years
Current Role
Director of Operations and Head of Customer Support
Job Level
Mid-senior
Location
Austin, Texas Metropolitan Area, United States
Personality Overview

How Caleb shows up

Persuasive
Values Relationships
Achievement-Oriented

They prefer to ensure that they are in control of the situation. They are more likely to accept new and exciting technologies. If they come to believe in your value proposition, they will be your champion.

Priorities

Topics Caleb cares about

Elevating Customer Experience
He has a consistent track record of improving CSAT and NPS scores across multiple leadership roles at Next Insurance, LegalZoom, and eBay.
Operational Efficiency
Focuses on refining processes and driving efficiency gains, including implementing AI, automation, and targeted performance metric analysis to reduce costs and improve service.
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Career

Work history

2-2025
Director of Operations and Head of Customer Support
SimplyInsured
10-2021 - 1-2025
Senior Operations Manager / Associate Director
Next Insurance
10-2020 - 10-2021
Customer Care Manager
LegalZoom
10-2019 - 6-2020
Global Policy and Strategy Manager Collections
eBay
1-2019 - 10-2019
Premium Services Operations Manager
eBay
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor's degree
The University of Texas at Austin
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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