Calvin Tang

Critic
DISC Type : C

Regional Director of Customer Experience at ROLLER

London, England, United Kingdom

Overview

Calvin Tang is the Regional Director of Customer Experience at ROLLER, with an extensive background in customer success and sales at Orbus Software. A graduate of the University of Leicester with a Bachelor of Science, he is also a Certified Customer Success Manager, focusing on technology for the leisure and attractions industry.

He is particularly interested in the challenge of scaling customer success effectively, not just through high-touch service but by building smart, one-to-many programs to deliver impact.

Personality Overview

Objective Thinker

Negotiator

Precise

They enjoy working alone and do not rely on others very often.  They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

Scaling Customer Success
He is focused on solving how to scale customer success effectively through smart one-to-many programs and creating new motions to deliver impact.
Attractions & Leisure Tech
His current role at ROLLER involves building technology for the leisure and attractions industry to help venues deliver seamless guest experiences.
Team Leadership
He has a background of leading customer success teams and has actively posted about hiring and growing his teams at both current and past companies.

Media Appearances

Calvin has no verified media appearances

Work History

10-2025
Regional Director of Customer Experience at ROLLER
11-2021 - 10-2025
Head of Customer Success at Orbus Software
3-2021 - 11-2021
Customer Success Team Lead at Orbus Software
3-2019 - 3-2021
Product Sales Manager at Orbus Software
8-2016 - 3-2019
Sales Consultant at Orbus Software

Education

2011 - 2014
Bachelor of Science - BSc from University of Leicester
2004 - 2011
A Level: AAB from King Edward VI School, Southampton

More Information

Social Presence :

Prographics :

Exp : 11 Location : London, England, United Kingdom Job Level : Mid-senior Designation : Regional Director of Customer Experience at ROLLER
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Insights For Selling To Calvin

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Do not use very emotional or colorful language
  • Make extra effort to not seem pushy or confrontational
  • Avoid pushing them too much to involve other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Calvin is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Calvin

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Calvin move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Calvin take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Calvin

Personality Compatibility


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