Camila Maia in

Camila Maia

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Head of Experience (CX & UX) | Digital Transformation | AI at Grupo HDI
📍 São Paulo, São Paulo, Brazil

Camila Maia is a dynamic executive at Grupo HDI, leading customer experience, digital transformation, and AI strategy. With executive training in AI from FGV, she has a strong track record in driving business impact through data-centric innovation and has played a key role in major M&A integrations within Brazils insurance market.

Passionate about applying global best practices, Camila seeks out international perspectives on business and service excellence, having participated in summits in both Germany and the USA. She believes deeply in creating human-centered experiences and fostering a culture where every team member contributes to the customers journey.

She was instrumental in leading the post-merger integration for some of the most significant acquisitions in the Brazilian insurance sector.

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Experience
11 Years
Current Role
Head of Experience (CX & UX) | Digital Transformation | AI
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Priorities

Topics Camila cares about

Customer & Broker Experience
Leads strategy at HDI to improve NPS and simplify journeys for both customers and brokers, focusing on creating human-centered experiences across all channels.
AI Strategy
Passionate about scaling advanced analytics and using AI to improve decision-making, operational efficiency, and overall satisfaction.
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Career

Work history

10-2024
Head of Experience (CX & UX) | Digital Transformation | AI
Grupo HDI
3-2024 - 10-2024
Business Development Executive | M&A | PMI
Grupo HDI
3-2022 - 3-2024
Business Development Manager
Grupo HDI
6-2021 - 3-2022
Sales Excellence Manager
Allianz Brasil
3-2021 - 6-2021
Senior Strategic Project Analyst | Sales Excellence
Allianz Brasil
In the press

Media appearances

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Education
11-2025 - 5-2026
Formação Executiva em Inteligência Artificial para Gestores
FGV - Fundação Getulio Vargas
2025 - 2026
Pós graduação
Pontifícia Universidade Católica do Paraná
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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