Camila Maia

Critic
DISC Type : C

Head of Experience (CX & UX) | Digital Transformation | AI at Grupo HDI

São Paulo, São Paulo, Brazil

Overview

Camila Maia is a dynamic executive at Grupo HDI, leading customer experience, digital transformation, and AI strategy. With executive training in AI from FGV, she has a strong track record in driving business impact through data-centric innovation and has played a key role in major M&A integrations within Brazils insurance market.

Passionate about applying global best practices, Camila seeks out international perspectives on business and service excellence, having participated in summits in both Germany and the USA. She believes deeply in creating human-centered experiences and fostering a culture where every team member contributes to the customers journey.

She was instrumental in leading the post-merger integration for some of the most significant acquisitions in the Brazilian insurance sector.

Personality Overview

Critic

Precise

Objective Thinker

They are quite likely to negotiate on pricing or other key terms.  They like to do things independently and don’t look for support from others. They choose to analyze logically and value facts to emotions.

Topics They Care About

Customer & Broker Experience
Leads strategy at HDI to improve NPS and simplify journeys for both customers and brokers, focusing on creating human-centered experiences across all channels.
AI Strategy
Passionate about scaling advanced analytics and using AI to improve decision-making, operational efficiency, and overall satisfaction.
M&A Integration
Has extensive experience leading Post-Merger Integration (PMI) efforts, focusing on governance, strategy, and cultural alignment for major acquisitions.

Media Appearances

Camila has no verified media appearances

Work History

10-2024
Head of Experience (CX & UX) | Digital Transformation | AI at Grupo HDI
3-2024 - 10-2024
Business Development Executive | M&A | PMI at Grupo HDI
3-2022 - 3-2024
Business Development Manager at Grupo HDI
6-2021 - 3-2022
Sales Excellence Manager at Allianz Brasil
3-2021 - 6-2021
Senior Strategic Project Analyst | Sales Excellence at Allianz Brasil

Education

11-2025 - 5-2026
Formação Executiva em Inteligência Artificial para Gestores from FGV - Fundação Getulio Vargas
2025 - 2026
Pós graduação from Pontifícia Universidade Católica do Paraná

More Information

Social Presence :

Prographics :

Exp : 11 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Head of Experience (CX & UX) | Digital Transformation | AI at Grupo HDI
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Insights For Selling To Camila

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Tell them what ROI they can expect

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Don’t try too hard to build a relationship with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Camila is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Camila

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Camila move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Camila take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Camila

Personality Compatibility


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