Camila Serna

Questioner
DISC Type : c

EVP, Global Head of Operations | Digital Business, Data and Analytics at Chubb

New York, New York, United States

Overview

Camila Serna is a global digital insurance executive at Chubb, where she leads digital business operations, data, and analytics. She has deep expertise in strategy, product management, and innovation, driving growth through B2B2C partnerships. She holds a Master of Science in Operations Research and is fluent in Spanish, German, and English.

She is passionate about using technology and data to solve real-world problems and has been recognized as a leader in digital insurance. Camila actively supports environmental conservation through partnerships with organizations like National Geographic and fosters entrepreneurship by helping new ventures scale with insurance distribution partnerships.

An interesting fact: she co-authored "The Remittance Trust Trap: Revealing Hidden Vulnerabilities, " a report that introduced a new Sender Market Vulnerability Index.

Personality Overview

Systematic

Not Easily Convinced

Cautious & Analytical

They prefer to analyze every situation thoroughly.
  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Digital Transformation
Her entire career at Chubb has focused on growing the company's global digital business model through strategic partnerships and technology platforms like Chubb Studio.
AI in Insurance
She is involved in launching AI-powered products like Chubb Studio's personalized protection and speaks at events about the applications of Generative AI in the industry.
Supporting Entrepreneurs
She was instrumental in launching Chubb's partnership with Endeavor, a global program designed to help entrepreneurs scale their businesses with innovative insurance solutions.

Media Appearances

Chubb's Camila Serna is writing the future of embedded insurance. Featured in Dig-In.com

See Now

Work History

9-2025
EVP, Global Head of Operations | Digital Business, Data and Analytics at Chubb
11-2024 - 9-2025
EVP, Global Revenue Officer | Digital Business at Chubb
11-2024
EVP, Global Head of Digital Acceleration at Chubb
VP, Global Corporate Strategy at Chubb
AVP, Corporate Development at Chubb

Education

2001 - 2002
MS from Weatherhead School of Management at Case Western Reserve University
1996 - 2000
Industrial Engineering from Universidad de Los Andes

More Information

Social Presence :

Prographics :

Exp : 1 Location : New York, New York, United States Job Level : Leadership Designation : EVP, Global Head of Operations | Digital Business, Data and Analytics at Chubb
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Insights For Selling To Camila

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Camila is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Camila

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Camila move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Camila take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Camila

Personality Compatibility


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