Carina Wistuba

Energizer
DISC Type : I

Director of Customer Service at F-Secure Corporation

Finland

Overview

Carina is the Global Head of Customer Service at F-Secure, where she has progressed through several leadership roles, including Head of Service Management. With a background in software engineering from Nokia and a Bachelor of Engineering in computing, she brings a strong technical foundation to her customer-centric roles.

During her time as a software engineer, she developed specialist knowledge of the RADIUS protocol and contributed to 3GPP specifications.

Personality Overview

Big Picture Person

Full Of Energy

Imaginative

They are always positive and upbeat, so take their promises with a pinch of salt.  They are not always early adopters but can be pursuaded by leveraging strong relationships. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Global Service Strategy
As the Director and Global Head of Customer Service, she is responsible for F-Secure's worldwide B2B and B2C support offerings.
Customer Success
Established a customer success and service management team for customers using F-Secure's endpoint detection and response solutions.
B2B Partner Management
Her experience includes managing service offerings and relationships for F-Secure's most important B2B channel partners.

Media Appearances

Carina has no verified media appearances

Work History

4-2022
Director of Customer Service at F-Secure Corporation
1-2020 - 4-2022
Senior Commercial Offering Manager at F-Secure Corporation
11-2017 - 12-2019
Head Of Service Management at F-Secure Corporation
11-2007
Engineer, SW at NSN - Nokia Solutions and Networks

Education

1997 - 2001
Bachelor of Engineering (B.Eng). in computing from Arcada University of Applied Sciences
1994 - 1997
Education details unavailable from Kyrkslätts Gymnasium

More Information

Social Presence :

Prographics :

Exp : 7 Location : Finland Job Level : Mid-senior Designation : Director of Customer Service at F-Secure Corporation
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Insights For Selling To Carina

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk anecdotally about the customer experience that your product offers
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid overloading them with too much detail
  • Don’t be too formal, focus on building comfort and trust
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carina is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Carina

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Carina move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Carina take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Carina

Personality Compatibility


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