Carla E. Valentín

Questioner
DISC Type : c

Partner and Customer Success Manager at Start Grow Manage

Newark, New Jersey, United States

Overview

Carla E. Valentín is the Partner and Community Manager at Start Grow Manage, where she empowers MSPs to thrive. Drawing on her background in animation and visual design from Bloomfield College, she supports leaders by creating structure and effective visuals. Colleagues describe her as ambitious, helpful, and willing to learn.

Outside of work, Carla is a creative individual with a passion for writing, having co-authored a book of short stories. Her interests include animation, cats, and Pokémon. She is a constant learner, always reading books and articles on topics ranging from business to lifestyle.

Unique fact: Carla is a published author who co-wrote a compilation of short stories titled "Writing Prompt Crusaders (Volume 1)".

Personality Overview

Not Easily Convinced

Systematic

Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to analyze every situation thoroughly.
 They are more likely than others to negotiate on pricing and terms.

Topics They Care About

Community Management
As a certified Community Management Specialist and Partner at Start Grow Manage, her career is focused on building and supporting professional communities for small business owners and entrepreneurs.
Empowering MSPs
Her professional headline is "Empowering MSPs to Thrive, " indicating a primary focus on supporting Managed Service Providers through her work.
Visual Communication
With a background in animation and graphic design, she leverages visual elements to help businesses communicate their message more effectively.

Media Appearances

Carla has no verified media appearances

Work History

10-2021
Partner and Customer Success Manager at Start Grow Manage
3-2021
Community Manager at RedSapiens™
4-2017 - 3-2021
Administrator at RedSapiens™
4-2020
Administrator at Westchester Angels
2-2020 - 4-2021
Project Coordinator at Helix Systems

Education

2009 - 2013
BA from Bloomfield College

More Information

Social Presence :

Prographics :

Exp : 8 Location : Newark, New Jersey, United States Job Level : Middle Designation : Partner and Customer Success Manager at Start Grow Manage
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Insights For Selling To Carla E.

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Share as much information as possible regarding your product
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carla E. is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Carla E.

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Carla E. move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Carla E. take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Carla E.

Personality Compatibility


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