Carlos Hernandez in

Carlos Hernandez

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Enterprise Customer Success Manager at UPSTACK
📍 Roseville, California, United States

Carlos is an Enterprise Customer Success Manager at UPSTACK with extensive experience in IT lifecycle management, cloud solutions, and telecom expense management. Drawing on a long career in account management, colleagues consistently describe him as resourceful, responsive, and a trusted partner dedicated to increasing customer satisfaction.

He began his career as a bilingual Customer Service Representative, handling both English and Spanish-speaking customers for Pacific Bell.

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Experience
29 Years
Current Role
Enterprise Customer Success Manager
Job Level
Middle
Location
Roseville, California, United States
Personality Overview

How Carlos shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Carlos cares about

IT Lifecycle Management
His experience includes network design, implementation, and management of voice, data, cloud, and mobility solutions for enterprise clients.
Cloud Communications
He shares content on the business benefits and ROI of implementing cloud-based models like Contact Center as a Service (CCaaS) and UCaaS.
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Career

Work history

3-2023
Enterprise Customer Success Manager
UPSTACK
6-2007 - 3-2023
Senior Account Manager
LinkSource Technologies®
8-1999 - 6-2007
Sales Support Specialist
Verizon Business
4-1996 - 8-1999
Customer Service Rep
Pacific Bell
In the press

Media appearances

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Education
1993 - 1995
Education details unavailable
American River College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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