Carlos Hernandez

Doer
DISC Type : sd

Enterprise Customer Success Manager at UPSTACK

Roseville, California, United States

Overview

Carlos is an Enterprise Customer Success Manager at UPSTACK with extensive experience in IT lifecycle management, cloud solutions, and telecom expense management. Drawing on a long career in account management, colleagues consistently describe him as resourceful, responsive, and a trusted partner dedicated to increasing customer satisfaction.

He began his career as a bilingual Customer Service Representative, handling both English and Spanish-speaking customers for Pacific Bell.

Personality Overview

Strategic Planner

Risk-Accepting

Fast-paced

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

IT Lifecycle Management
His experience includes network design, implementation, and management of voice, data, cloud, and mobility solutions for enterprise clients.
Cloud Communications
He shares content on the business benefits and ROI of implementing cloud-based models like Contact Center as a Service (CCaaS) and UCaaS.
Telecom Expense Management
Focuses on helping businesses manage telecommunications investments and prevent unnecessary spending through optimization strategies.

Media Appearances

Carlos has no verified media appearances

Work History

3-2023
Enterprise Customer Success Manager at UPSTACK
6-2007 - 3-2023
Senior Account Manager at LinkSource Technologies®
8-1999 - 6-2007
Sales Support Specialist at Verizon Business
4-1996 - 8-1999
Customer Service Rep at Pacific Bell

Education

1993 - 1995
Education details unavailable from American River College

More Information

Social Presence :

Prographics :

Exp : 29 Location : Roseville, California, United States Job Level : Middle Designation : Enterprise Customer Success Manager at UPSTACK
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Insights For Selling To Carlos

During A Call Or A Meeting

DO's

  • Suggest clear next steps with confidence, don't be vague or hesitant
  • Let them know of potential risks but suggest mitigation methods alongside
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Don't go over them unless you are left with no other option
  • Avoid putting conscious effort into relationship-building
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carlos is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Carlos

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Carlos move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Carlos take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Carlos

Personality Compatibility


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