Carol Criner in

Carol Criner

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Senior Vice President – Strategic Accounts, TECH Industries at HCLTech
📍 Greater Seattle Area, United States

Carol Criner is a Senior Vice President at HCLTech, focusing on strategic growth and customer relationships in the tech industries. A Certified Public Accountant and graduate of UNC Chapel Hill, she has a proven track record in both multi-billion dollar companies and startups, excelling in turnarounds and market entry situations.

Outside of her corporate role, Carol is deeply committed to global philanthropy, serving as the Board Chair for The Global FoodBanking Network. Her interest in life sciences is demonstrated through her advisory board positions at Propel Bio Partners and Athira Pharma, supporting biotech and neurodegeneration research.

She has volunteered at food banks since she was young, a passion that has grown into a major part of her lifes work.

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Experience
9 Years
Current Role
Senior Vice President – Strategic Accounts, TECH Industries
Job Level
Leadership
Location
Greater Seattle Area, United States
Personality Overview

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Decision Approach
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Priorities

Topics Carol cares about

AI in CX
Writes and speaks about transforming contact centers with AI, moving from cost metrics to value-driven, personalized customer experiences, often in collaboration with Microsoft.
Global Food Security
Serves as Board Chair for The Global FoodBanking Network, a non-profit active in over 50 countries with a mission to alleviate world hunger through food banking.
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Career

Work history

4-2024
Senior Vice President – Strategic Accounts, TECH Industries
HCLTech
1-2017 - 7-2024
Vice President - Strategic Accounts
HCLTech
3-2022
Strategic Advisor
Propel Bio Partners
Chairman of the Board
The Global FoodBanking Network
Business & Strategy Advisory Board
Athira Pharma
In the press

Media appearances

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Education
Bachelor's degree
The University of North Carolina at Chapel Hill
Certificate | Executive Education | 2017
Yale School of Management
Social presence
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Behavioral profile

DISC profile (public)

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