Carol Criner

Visionary
DISC Type : Ds

Senior Vice President – Strategic Accounts, TECH Industries at HCLTech

Greater Seattle Area, United States

Overview

Carol Criner is a Senior Vice President at HCLTech, focusing on strategic growth and customer relationships in the tech industries. A Certified Public Accountant and graduate of UNC Chapel Hill, she has a proven track record in both multi-billion dollar companies and startups, excelling in turnarounds and market entry situations.

Outside of her corporate role, Carol is deeply committed to global philanthropy, serving as the Board Chair for The Global FoodBanking Network. Her interest in life sciences is demonstrated through her advisory board positions at Propel Bio Partners and Athira Pharma, supporting biotech and neurodegeneration research.

She has volunteered at food banks since she was young, a passion that has grown into a major part of her lifes work.

Personality Overview

Big Vision Person

Fast But Thoughtful

Direct & Assertive

They are very professional in their approach and can weigh multiple perspectives together.  They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

AI in CX
Writes and speaks about transforming contact centers with AI, moving from cost metrics to value-driven, personalized customer experiences, often in collaboration with Microsoft.
Global Food Security
Serves as Board Chair for The Global FoodBanking Network, a non-profit active in over 50 countries with a mission to alleviate world hunger through food banking.
Life Sciences Investment
Holds advisory board roles at Propel Bio Partners and Athira Pharma, focusing on life science investments and companies developing therapies for neurodegenerative diseases.

Media Appearances

Carol has no verified media appearances

Work History

4-2024
Senior Vice President – Strategic Accounts, TECH Industries at HCLTech
1-2017 - 7-2024
Vice President - Strategic Accounts at HCLTech
3-2022
Strategic Advisor at Propel Bio Partners
Chairman of the Board at The Global FoodBanking Network
Business & Strategy Advisory Board at Athira Pharma

Education

Bachelor's degree from The University of North Carolina at Chapel Hill
Certificate | Executive Education | 2017 from Yale School of Management

More Information

Social Presence :

Prographics :

Exp : 9 Location : Greater Seattle Area, United States Job Level : Leadership Designation : Senior Vice President – Strategic Accounts, TECH Industries at HCLTech
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Insights For Selling To Carol

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • During followups, use phone or text if needed, they should be fine
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Don't shy away from asking hard questions, but be extra polite
  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carol is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Carol

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Carol move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Carol take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Carol

Personality Compatibility


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