Carol Thies

Enthusiast
DISC Type : i

Sr. UX Researcher at The Christian Science Publishing Society

San Rafael, California, United States

Overview

Carol is a Senior UX Researcher with over 20 years of experience developing innovative digital products for SaaS, mobile, and gaming platforms. A graduate of Washington University in St. Louis, she is a user-centered advocate who has led major research initiatives at companies like Evernote and LeapFrog.

Her work often focuses on improving digital experiences and engagement for diverse groups, including community members and donors. Her background includes research for fundraising and community platform development, showing an interest in technology that connects people and supports organizational missions.

Her career uniquely bridges experience in educational toys and gaming with complex cloud-based SaaS solutions.

Personality Overview

Story Driven

Optimistic

Amiable & Agreeable

They tend to be agreeable by nature, so take their promises with a pinch of salt.
  Unlike D or C types, they are convinced more by stories and testimonials. They are more about building relationships than just cutting deals.

Topics They Care About

User-Centered Design
A self-described "user-centered advocate and problem solver" adept at a wide variety of qualitative and quantitative research methods to improve user experiences.
SaaS Transformation
Led the user experience research for Evernote's major product relaunch, transforming it into a modern, cohesive platform and introducing key new features.
Community Engagement
Led research initiatives to improve digital engagement for community members, including work on fundraising and community platform development.

Media Appearances

Carol has no verified media appearances

Work History

4-2023
Sr. UX Researcher at The Christian Science Publishing Society
4-2018 - 2-2023
Sr. UX Researcher II at Evernote
3-2018
Senior UX Researcher & Designer at Freelance
10-2016
Senior UX Designer & Researcher at Mighty Play
5-2001 - 9-2007
Executive Producer at LeapFrog

Education

1992 - 1993
M.S. from Washington University in St. Louis
1987 - 1991
B.S. from Principia College

More Information

Social Presence :

Prographics :

Exp : 13 Location : San Rafael, California, United States Job Level : N/A Designation : Sr. UX Researcher at The Christian Science Publishing Society
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Insights For Selling To Carol

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Speak from experience about success that the product has seen with other customers
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carol is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Carol

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Carol move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Carol take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Carol

Personality Compatibility


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