Carolina Ramos Fernández

Questioner
DISC Type : c

Head of Servicing at Intact Insurance Europe

Madrid, Community of Madrid, Spain

Overview

Carolina has no verified overview

Personality Overview

Not Easily Convinced

Value Seeker

Systematic

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They are more likely than others to negotiate on pricing and terms. They prefer to do thorough analysis of any situation.

Topics They Care About

Carolina has no verified topics they care about

Media Appearances

Carolina has no verified media appearances

Work History

10-2025
Head of Servicing at Intact Insurance Europe
9-2020
RSA Luxembourg Head of Servicing (Europe) at RSA Luxembourg (Europe)
1-2019
Responsable del Hub de FoS (Libre Prestación de Servicios) de RSA UK en España at RSA Luxembourg (Europe)
12-2009
Responsable Dpto. Internacional (Servicing). Departamento Operaciones at RSA Luxembourg (Europe)
8-2008 - 12-2009
Gestor Grandes Cuentas. Departamento de Responsabilidad Civil at AIG

Education

Education details unavailable from Universidad Complutense de Madrid
CPE (Cambridge Proficiency in English) from University of Cambridge

More Information

Social Presence :

Prographics :

Exp : 19 Location : Madrid, Community of Madrid, Spain Job Level : Mid-senior Designation : Head of Servicing at Intact Insurance Europe
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Insights For Selling To Carolina

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Carolina is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Carolina

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Carolina move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Carolina take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Carolina

Personality Compatibility


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