Carolyn Banks in

Carolyn Banks

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Chief Operating Officer at Liberty Mutual Surety™
📍 Seattle, Washington, United States

Carolyn Banks is the Chief Operating Officer at Liberty Mutual Surety, where she translates customer needs into high-impact work. Her expertise spans strategy, analytics, and global operations, backed by an MBA and an Associate in Fidelity and Surety Bonds (AFSB) certification. People who have worked with her often describe her as objective, calm, and organized.

Outside of her corporate role, Carolyn is deeply invested in community work. She has served on the board of Goodwin Connections, a non-profit organization, for six years and actively supports community organizations like Casa Latina, reflecting her commitment to social causes and heritage celebrations.

Unique fact: Before her successful career in insurance, Carolyn co-founded and was the Director of Operations for an architecture firm.

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Experience
12 Years
Current Role
Chief Operating Officer
Job Level
Leadership
Location
Seattle, Washington, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Carolyn cares about

Operational Strategy
As COO, she focuses on translating customer needs into high-impact, practical solutions that balance current needs with future success.
Non-Profit Leadership
She served for six years on the board of Goodwin Connections, a non-profit, demonstrating a long-term commitment to community-focused organizations.
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Career

Work history

1-2023
Chief Operating Officer
Liberty Mutual Surety™
11-2021 - 2-2023
Vice President - Global Claims Operations
Liberty Mutual Surety™
3-2019 - 11-2021
Manager - Claims Operations
Liberty Mutual Surety™
7-2013 - 7-2015
CDP - Senior Business Consultant
Liberty Mutual Insurance
6-2010 - 7-2013
Co-founder / Director of Operations
Shoegnome, LLC
In the press

Media appearances

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Education
2011 - 2013
MBA
UMN Carlson School of Management
1999 - 2003
BA
Rice University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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