Carolyn Grider in

Carolyn Grider

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Customer Contact Center Manager, VP at UniBank for Savings
📍 Hopedale, Massachusetts, United States

Carolyn Grider is a Vice President at UniBank for Savings, currently managing the Customer Contact Center. Her career at UniBank includes leading branch administration for all 14 retail locations. She holds a bachelors degree in elementary education and psychology from Assumption University.

Her background in elementary education provides a unique foundation for her focus on creating and implementing employee training programs in the banking industry.

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Experience
27 Years
Current Role
Customer Contact Center Manager, VP
Job Level
Senior
Location
Hopedale, Massachusetts, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Carolyn cares about

Contact Center Operations
As a VP, she manages all aspects of UniBank's inbound and outbound call center, focusing on service levels, technology implementation, and team management.
Branch Administration
In a prior VP role, she oversaw the complete operations of UniBank's 14-location retail division, demonstrating deep expertise in retail banking management.
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Career

Work history

12-2020
Customer Contact Center Manager, VP
UniBank for Savings
12-2018 - 10-2021
Branch Administration Manager, VP
UniBank for Savings
3-2009 - 10-2021
Call Center Manager, AVP
UniBank for Savings
1992 - 1998
Team Manger
Fleet Bank
4-1989 - 3-2009
Assisstant Vice President Premier Banking Call Center Team Manager
Bank of America
In the press

Media appearances

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Education
1985 - 1989
BA
Assumption University
Elementary Education and Teaching
Connecting Links- continuing education
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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