Cassandra Cisneros, MHA, CPXP

Cassandra Cisneros is the Director of Patient Experience at Penn Medicine, Pennsylvania Hospital. A Certified Patient Experience Professional (CPXP) with a Masters degree from the University of Scranton, she has a history of leadership in enhancing patient care and operational performance in major hospital systems.

Outside of her formal role, Cassandra is deeply engaged in her professional community. She actively uses her platform to celebrate and recognize the contributions of her colleagues and healthcare providers, demonstrating a passion for fostering a positive and supportive workplace culture.

She co-developed a strategy that increased staff engagement by 20% and boosted overall patient experience HCAHPS scores by 10 points.