Cassandra Mercado in

Cassandra Mercado

Trailblazer · DISC type DI
Customer Advocacy and Resolution Leader at EverBright
📍 Lake Worth, Florida, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

Login to view overviewLogin to view overview
Experience
14 Years
Current Role
Customer Advocacy and Resolution Leader
Job Level
Mid-senior
Location
Lake Worth, Florida, United States
Personality Overview

How Cassandra shows up

Informal
Values Relationships
Friendly But Fast

They will fight for you if they come to believe in you. They are more likely to be open to unproven but exciting technologies. They respond better to a combination of speed and relationship.

Priorities

Topics Cassandra cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
Login to view topicsLogin to view topics
Career

Work history

5-2024
Customer Advocacy and Resolution Leader
EverBright
1-2023 - 5-2024
Client Support Supervisor
EverBright
3-2022 - 11-2022
Customer Support Supervisor
Coinbase
6-2015 - 6-2022
Business Owner
The Dragons Smith
5-2020 - 4-2022
HR and F&B Sales Executive Team Leader (Assistant Store Manager)
Target
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
Login to viewLogin to view media
Education
2014 - 2017
Bachelor of Science - BS
University of South Florida College of Arts and Sciences
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

Other EverBright Employees

Explore more public profiles from related professionals.

Sumit Datta
Sumit Datta
Principal IT Architect
EverBright

More profiles

Discover additional public profiles from our index.

Ernie Kang
Ernie Kang
Financial Client Relations Intern
Fidelity Investments
 Arleta Mykolyk
Arleta Mykolyk
Training Specialist
Slimwave Technologies
 Jeff Lamarche
Jeff Lamarche
Owner
ProTrades Mechanical Inc.
 Jeff Lefler
Jeff Lefler
Chief Executive Officer
Better Franchising
Unlock the full playbookSee exactly how to sell to Cassandra. Free, 10 seconds.