Cecilia Abboud in

Cecilia Abboud

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Jefe de Voz del Cliente at Grupo OMINT
📍 Argentina

Cecilia Abboud is a customer experience leader with over 15 years of experience, currently serving as the Head of Voice of the Customer at Grupo OMINT. With a background in marketing and analytics at Telecom Argentina, she is a Certified CEM Expert and a graduate of Pontificia Universidad Católica Argentina.

She is a proactive leader focused on building high-performing, interdisciplinary teams and has a strong record of leveraging data for strategic business management. Her career reflects a deep commitment to adapting to challenges with creativity and innovation.

Cecilia has participated in numerous international workshops on CX and data in the USA, Spain, and France, demonstrating her commitment to global best practices.

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Experience
27 Years
Current Role
Jefe de Voz del Cliente
Location
Argentina
Personality Overview

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Communication Style
Decision Approach
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Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Cecilia cares about

Customer Experience (CX)
Her entire career, current role, and CEM Expert certification are centered on customer experience strategy and transformation.
Voice of Customer
As the current Head of Voice of the Customer at Grupo OMINT, this is her primary professional focus.
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Career

Work history

3-2021
Jefe de Voz del Cliente
Grupo OMINT
2-2018 - 11-2019
Gerente de Transformación de Experiencia - CX
Telecom Argentina
9-2016 - 1-2018
Gerente de Analytics
Telecom Argentina
3-2014 - 8-2016
Gerente de Pricing
Telecom Argentina
2-2008 - 2-2014
Responsable Customer Base
Telecom Argentina
In the press

Media appearances

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Education
1994 - 1999
Licenciada en Administración de Empresas
Pontificia Universidad Católica Argentina 'Santa María de los Buenos Aires'​
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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