Cecilia Vera Carbo in

Cecilia Vera Carbo

Critic · DISC type C
Sub Gerente Contact Center at SKY Airline
📍 Chile

Cecilia Vera Carbo is a customer service leader in the airline industry, currently serving as the Deputy Manager of the Contact Center at SKY Airline. She leverages her background in audiovisual communication and a COPC certification in customer experience to excel in her role. Her career includes positions at American Airlines.

She gave a presentation titled "Del arte de comunicar al arte de servir! " (From the art of communicating to the art of serving! ), highlighting her unique career path.

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Experience
29 Years
Current Role
Sub Gerente Contact Center
Location
Chile
Personality Overview

How Cecilia shows up

Information Seeker
Negotiator
Objective Thinker

Unless the value is proven by data, they are unlikely to value fancy features. They prefer to analyze logically and value objective facts over emotions. They like to take decisions independently and do not seek others' support often.

Priorities

Topics Cecilia cares about

Customer Experience
Holds a COPC certification as a Customer Experience Leader and her role is focused on customer service.
Airline Industry
Has extensive experience in the sector through her long-term roles at SKY Airline and American Airlines.
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Career

Work history

10-2004
Sub Gerente Contact Center
SKY Airline
1-2021
Product Owner
SKY Airline
5-1998 - 9-2004
Ejecutiva de Cuentas
American Airlines
2-1997 - 8-1998
Supervisora de programacion
Teleamazonas
5-1995 - 8-1996
Productora de television
TC Television
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1991 - 1995
Comunicador Audovisual
Universidad de Artes, Ciencias y Comunicación
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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