Cecilia Vera Carbo is a customer service leader in the airline industry, currently serving as the Deputy Manager of the Contact Center at SKY Airline. She leverages her background in audiovisual communication and a COPC certification in customer experience to excel in her role. Her career includes positions at American Airlines.
She gave a presentation titled "Del arte de comunicar al arte de servir! " (From the art of communicating to the art of serving! ), highlighting her unique career path.
Read the full overview →Unless the value is proven by data, they are unlikely to value fancy features. They prefer to analyze logically and value objective facts over emotions. They like to take decisions independently and do not seek others' support often.
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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