Celia López Adánez

Critic
DISC Type : C

Global Head of Customer Experience at Getaround

Greater Bordeaux Metropolitan Area, France

Overview

Celia is the Global Head of Customer Experience at Getaround, leading complex international operations. With a background in Law from Universidad Complutense de Madrid and an MBA from Sorbonne Business School, she excels in strategic thinking. Colleagues praise her for managing with exceptional precision and care.

She has a keen interest in finance, having completed specialized courses on stock markets and derivatives. Celia is passionate about her teams success, frequently sharing her pride in their accomplishments and enthusiasm for new projects on professional platforms. This indicates a strong focus on collaborative achievement.

Unique fact: She authored her masters thesis on the policies and challenges of corporate mergers and acquisitions, analyzing the U-Shin and Valeo case.

Personality Overview

Negotiator

ROI Driven

Precise

They like to do things independently and don’t look for support from others.  They choose to analyze logically and value facts to emotions. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Global CX Strategy
Manages a complex, multilingual customer experience operation across numerous markets, focusing on everything from daily support to system architecture.
Scaling Operations
Her career progression from managing Spain to overseeing global functions showcases her expertise in expanding and streamlining support systems for growth.
Team Leadership
Frequently posts about her team's achievements and milestones, expressing pride and motivation for their collective work. [Predicted]

Media Appearances

Celia has no verified media appearances

Work History

4-2024
Global Head of Customer Experience at Getaround
5-2021 - 7-2024
Head of Customer Support Operations (Europe) at Getaround
9-2019 - 5-2021
Customer Support Operations Manager (France-Belgium) at Getaround
7-2018 - 9-2019
Customer Support Operations Manager (Spain) at Drivy
6-2017 - 6-2018
Customer Support Asociate at Drivy

Education

2015 - 2016
MBA/MAE from IAE Paris - Sorbonne Business School
2008 - 2014
Licenciatura en derecho from Universidad Complutense de Madrid

More Information

Social Presence :

Prographics :

Exp : 10 Location : Greater Bordeaux Metropolitan Area, France Job Level : Mid-senior Designation : Global Head of Customer Experience at Getaround
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Insights For Selling To Celia

During A Call Or A Meeting

DO's

  • Be formal and objective, they will appreciate it more
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Don’t try too hard to build a relationship with them
  • Make extra effort to not seem pushy or confrontational
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Celia is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Celia

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Celia move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Celia take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Celia

Personality Compatibility


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