Celia López Adánez in

Celia López Adánez

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Global Head of Customer Experience at Getaround
📍 Greater Bordeaux Metropolitan Area, France

Celia is the Global Head of Customer Experience at Getaround, leading complex international operations. With a background in Law from Universidad Complutense de Madrid and an MBA from Sorbonne Business School, she excels in strategic thinking. Colleagues praise her for managing with exceptional precision and care.

She has a keen interest in finance, having completed specialized courses on stock markets and derivatives. Celia is passionate about her teams success, frequently sharing her pride in their accomplishments and enthusiasm for new projects on professional platforms. This indicates a strong focus on collaborative achievement.

Unique fact: She authored her masters thesis on the policies and challenges of corporate mergers and acquisitions, analyzing the U-Shin and Valeo case.

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Experience
10 Years
Current Role
Global Head of Customer Experience
Job Level
Mid-senior
Location
Greater Bordeaux Metropolitan Area, France
Personality Overview

How Celia shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Celia cares about

Global CX Strategy
Manages a complex, multilingual customer experience operation across numerous markets, focusing on everything from daily support to system architecture.
Scaling Operations
Her career progression from managing Spain to overseeing global functions showcases her expertise in expanding and streamlining support systems for growth.
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Career

Work history

4-2024
Global Head of Customer Experience
Getaround
5-2021 - 7-2024
Head of Customer Support Operations (Europe)
Getaround
9-2019 - 5-2021
Customer Support Operations Manager (France-Belgium)
Getaround
7-2018 - 9-2019
Customer Support Operations Manager (Spain)
Drivy
6-2017 - 6-2018
Customer Support Asociate
Drivy
In the press

Media appearances

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Education
2015 - 2016
MBA/MAE
IAE Paris - Sorbonne Business School
2008 - 2014
Licenciatura en derecho
Universidad Complutense de Madrid
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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