Chanel Workman, M. Ed., CCSM in

Chanel Workman, M. Ed., CCSM

Critic · DISC type C
Customer Success Manager at Agilent Technologies
📍 United States

Chanel is a data-driven Customer Success Manager at Agilent Technologies with a background in the healthcare and SaaS industries. Holding a Master of Education from the University of Louisville, she focuses on using analytics and strong communication to drive customer engagement, product adoption, and build lasting client relationships.

Outside of her core role, Chanel is passionate about health advocacy and continuous personal development. She actively pursues new knowledge, completing courses in time management and workplace wellness, and shows a keen interest in major life sciences companies like Pfizer and Microsoft.

She uniquely leverages her background in education to enhance client experiences and training within the technology sector.

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Experience
17 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
United States
Personality Overview

How Chanel shows up

Negotiator
ROI Driven
Critic

They don’t appreciate bells and whistles unless backed by data. They are quite likely to negotiate on pricing or other key terms. They prefer to analyze logically and value objective facts over emotions.

Priorities

Topics Chanel cares about

Data-Driven CX
Emphasizes using data and analytical insights to improve the customer experience, recently completing a course on this specific topic.
AI in Sales
Demonstrates a forward-looking approach by recently completing a course on using AI to streamline systems and exceed sales targets.
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Career

Work history

1-2023
Customer Success Manager
Agilent Technologies
9-2020 - 1-2023
Account Manager
REMAX Real Estate Group
7-2019 - 6-2020
Practice Manager
Schrodt & Hall Psychiatry
8-2013 - 6-2019
Manager
Chartreuse
7-2009 - 8-2013
Client Services Manager
Posh Beauty Bar Salon & Boutique
In the press

Media appearances

WiCS PowerUp Spotlight – The Customer Success Talent (featuring Chanel Workman, M.Ed., CCSM, Customer Success Manager at Agilent Technologies). Featured in Women in Customer Success (WiCS) Podcast
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Education
Master of Education (M.Ed.)
University of Louisville
Bachelor of Science (B.S.)
University of Kentucky
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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