Chanel Workman, M. Ed., CCSM

Critic
DISC Type : C

Customer Success Manager at Agilent Technologies

United States

Overview

Chanel is a data-driven Customer Success Manager at Agilent Technologies with a background in the healthcare and SaaS industries. Holding a Master of Education from the University of Louisville, she focuses on using analytics and strong communication to drive customer engagement, product adoption, and build lasting client relationships.

Outside of her core role, Chanel is passionate about health advocacy and continuous personal development. She actively pursues new knowledge, completing courses in time management and workplace wellness, and shows a keen interest in major life sciences companies like Pfizer and Microsoft.

She uniquely leverages her background in education to enhance client experiences and training within the technology sector.

Personality Overview

Negotiator

ROI Driven

Critic

They don’t appreciate bells and whistles unless backed by data.  They are quite likely to negotiate on pricing or other key terms. They prefer to analyze logically and value objective facts over emotions.

Topics They Care About

Data-Driven CX
Emphasizes using data and analytical insights to improve the customer experience, recently completing a course on this specific topic.
AI in Sales
Demonstrates a forward-looking approach by recently completing a course on using AI to streamline systems and exceed sales targets.
Health Advocacy
A stated passion that connects her professional work in the healthcare technology space with a commitment to improving client and patient outcomes.

Media Appearances

WiCS PowerUp Spotlight – The Customer Success Talent (featuring Chanel Workman, M.Ed., CCSM, Customer Success Manager at Agilent Technologies). Featured in Women in Customer Success (WiCS) Podcast

See Now

Work History

1-2023
Customer Success Manager at Agilent Technologies
9-2020 - 1-2023
Account Manager at REMAX Real Estate Group
7-2019 - 6-2020
Practice Manager at Schrodt & Hall Psychiatry
8-2013 - 6-2019
Manager at Chartreuse
7-2009 - 8-2013
Client Services Manager at Posh Beauty Bar Salon & Boutique

Education

Master of Education (M.Ed.) from University of Louisville
Bachelor of Science (B.S.) from University of Kentucky

More Information

Social Presence :

Prographics :

Exp : 17 Location : United States Job Level : Middle Designation : Customer Success Manager at Agilent Technologies
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Insights For Selling To Chanel

During A Call Or A Meeting

DO's

  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Tell them what ROI they can expect
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Do not use very emotional or colorful language
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chanel is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Chanel

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Chanel move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Chanel take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Chanel

Personality Compatibility


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