Charbel Abou Chaaya

Questioner
DISC Type : c

Chief Digital Officer, Managing Partner at Xngage

Cleveland, Ohio, United States

Overview

Charbel is the co-founder, Managing Partner, and Chief Digital Officer at Xngage, a B2B eCommerce agency. With over 18 years of experience, he combines deep technical architecture skills with business strategy to drive digital transformation. He holds an ME from Université Antonine and is described as a "brilliant" and "highly knowledgeable" technologist.

Outside of work, Charbel is a food enthusiast who enjoys exploring new restaurants and trying different cuisines. He also values spending quality time with his family, indicating a balance between his professional drive and personal life.

Before co-founding his current company, Charbel was the CTO for Remesh, an AI-powered market research company, highlighting his early expertise in artificial intelligence.

Personality Overview

Value Seeker

Cautious & Analytical

Not Easily Convinced

They are more likely than others to negotiate on pricing and terms.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

B2B Digital Commerce
As an executive and strategist, his entire career focuses on helping distributors and manufacturers grow their digital presence and transform their business online.
Customer Experience
His social media activity and professional focus emphasize creating superior digital experiences to drive growth and loyalty for B2B clients.
AI in Business
His prior experience as CTO of an AI company demonstrates a long-standing interest in applying artificial intelligence to solve business and research challenges.

Media Appearances

Charbel has no verified media appearances

Work History

9-2013
Chief Digital Officer, Managing Partner at Xngage
8-2015 - 12-2015
CTO at remesh
2-2014 - 8-2015
Technology Manager, Front-End Architect at Rosetta
1-2011 - 1-2014
Sr. Technology Consultant at Rosetta
8-2007 - 10-2010
Co-Founder & Interactive Developer at EyeCandyConcepts

Education

2002 - 2006
ME from Université Antonine
1987 - 2000
General Sciences from St. Joseph des soeurs Antonines

More Information

Social Presence :

Prographics :

Exp : 7 Location : Cleveland, Ohio, United States Job Level : Leadership Designation : Chief Digital Officer, Managing Partner at Xngage
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Insights For Selling To Charbel

During A Call Or A Meeting

DO's

  • If you have a lower priced product compared to the competition, call out the same
  • Tell them that you will come back if you don’t have a good answer for a question
  • Back up any claims with data and numbers

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charbel is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Charbel

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Charbel move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Charbel take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Charbel

Personality Compatibility


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