Charle A. Fern

Trailblazer
DISC Type : DI

VP - Customer Success Center & Field Marketing at GTT

Denver, Colorado, United States

Overview

Charle A. Fern is the VP of Customer Success Center & Field Marketing at GTT, specializing in transformative initiatives that align marketing and sales. With a background at Lumen and CenturyLink, she excels in demand generation and go-to-market strategy. People describe her as authentic, courageous, caring, and passionate.

Educated at Lake Forest College with a B. A. , Charle also attended Punahou School in Honolulu, Hawaii. She is a data-informed leader who thrives on mentoring cross-functional teams and using competitive intelligence to drive growth and enhance collaboration across business sectors.

Unique fact: Charle is Dare to Lead Trained and a certified Lean Six Sigma Green Belt, showcasing her commitment to both compassionate leadership and process excellence.

Personality Overview

Friendly But Fast

Values Relationships

Persuasive

A combination of speed and relationship gets the best response from them.  They are more likely to accept new and exciting technologies. They prefer to ensure that they are in control of the situation.

Topics They Care About

Customer Success
Her current role as VP of Customer Success at GTT is focused on leading initiatives to improve customer experience and retention.
Field Marketing
A core component of her current and past leadership roles, where she has consistently managed and scaled field marketing teams to drive revenue.
Team Leadership
Passionate about mentoring and empowering teams, with recommendations highlighting her authentic, caring, and courageous leadership style.

Media Appearances

Charle has no verified media appearances

Work History

1-2025
VP - Customer Success Center & Field Marketing at GTT
1-2025
Senior Director Sales - Demand Generation at Lumen Technologies
Sr. Manager, Segment Strategy & Field Marketing at CenturyLink
Director - Field Marketing at CenturyLink
Sr Field Marketing Manager at CenturyLink

Education

B.A. from Lake Forest College
Education details unavailable from Punahou School

More Information

Social Presence :

Prographics :

Exp : 1 Location : Denver, Colorado, United States Job Level : Senior Designation : VP - Customer Success Center & Field Marketing at GTT
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Insights For Selling To Charle A.

During A Call Or A Meeting

DO's

  • Ask them for a lunch or coffee once some rapport has been established
  • Showcase existing customers and use case-studies to grab their attention
  • Talk about yourself and some of your achievements at the start of the conversation

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charle A. is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Charle A.

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Charle A. move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Charle A. take some risk or not?

  • If necessary, they will be ready to take risks.

You And Charle A.

Personality Compatibility


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