Charles Trujillo in

Charles Trujillo

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Director of Access at Keck Medicine of USC
📍 Las Vegas Metropolitan Area, United States

Charles Trujillo serves as the Director of Access for Keck Medicine of USC, bringing a strong background in large-scale operational management. A finance graduate from the University of Massachusetts Amherst, he is driven to improve processes and add value, with a career focused on enhancing customer care and operational efficiency.

He has a proven history of analyzing and improving call center metrics, once leading an initiative that resulted in a 26% decrease in call times through a script overhaul.

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Experience
26 Years
Current Role
Director of Access
Job Level
Mid-senior
Location
Las Vegas Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Charles cares about

Operational Improvement
Throughout his career, he has focused on analyzing and improving procedures to enhance performance and add value to his organization.
Call Center Management
He has extensive experience leading large customer service teams, managing operations for call centers that handle thousands of daily inquiries.
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Career

Work history

9-2025
Director of Access
Keck Medicine of USC
1-2019 - 9-2025
Regional Director, Customer Care
Zenith American Solutions, Inc.
9-2015 - 12-2018
Call Center Manager
PSI Services LLC
3-2014 - 11-2014
General Manager
Liquidity Services
9-2005 - 1-2014
General Manager
Exel
In the press

Media appearances

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Education
1994 - 1998
Bachelor's degree
University of Massachusetts Amherst
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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