Charles Tutty

Energizer
DISC Type : I

Information Technology Manager at MAXIMUS

Rochester, New York, United States

Overview

Charles Tutty is an Information Technology Supervisor at MAXIMUS with extensive experience managing and mentoring technical support teams. He specializes in large-scale hardware deployments and developing ISO-aligned processes to improve performance visibility. He attended Embry-Riddle Aeronautical University and Daytona Beach Community College.

He once led the complete deployment of PCs and VoIP phones for a 2, 800-agent call center.

Personality Overview

Believer

Enthusiastic

Imaginative

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are not always early adopters but can be pursuaded by leveraging strong relationships. They are people oriented, friendly and like creating new connections.

Topics They Care About

IT Team Leadership
He has supervised teams of up to 11 technicians, handling mentorship, performance reviews, hiring, and disciplinary actions at both MAXIMUS and Frontier.
Large-Scale Deployments
He successfully led the logistics, staging, and network configuration for a massive PC and VoIP phone deployment for a 2, 800-agent call center.
Service Desk Metrics
In a previous role, he was responsible for generating and presenting monthly reports on call center KPIs like ticket volume and call metrics to senior management.

Media Appearances

Charles has no verified media appearances

Work History

9-2016
Information Technology Manager at MAXIMUS
9-2016
Support Supervisor at MAXIMUS
4-2010 - 9-2016
Information Technology Technical Support at Frontier
3-2008 - 4-2010
Help Desk Technician at Unisys
7-2006 - 3-2008
Technology Specialist at Office Depot OfficeMax

Education

Education details unavailable from Daytona Beach Community College
Education details unavailable from Embry-Riddle Aeronautical University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Rochester, New York, United States Job Level : Middle Designation : Information Technology Manager at MAXIMUS
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Insights For Selling To Charles

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t assume a yes just because they have not said no
  • Avoid cutting into their flow
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charles is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Charles

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Charles move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Charles take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Charles

Personality Compatibility


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