Charlotte Hardie-East

Wildcard
DISC Type : sic

Certified Life Coach at Freelance

Exeter, England, United Kingdom

Overview

Charlotte is a results-driven Divisional Operations Director at Civic, specializing in strategic growth and operational transformation. With a background spanning both public and private sectors, she has extensive experience in compliance management, quality and safety standards, and leading high-performing teams through complex changes.

Outside of her corporate role, Charlotte is a Certified Life Coach, focusing on helping people through lifes transitions. She is passionate about supporting her colleagues, notably as the lead for the Menopause Affinity Group within her company, and is a recipient of the Duke of Edinburghs Gold Award.

She proudly leads the Menopause Affinity Group at Civica, actively supporting colleagues through informative sessions.

Personality Overview

Friendly But Slow

Requires Proof

Curious But Skeptical

They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

Leadership Coaching
Works as a professional and certified life coach, focusing on developing people and helping them navigate transitions, which is a core part of her professional and freelance identity.
Operational Transformation
Her career history includes roles like Transformation Director, and her expertise lies in aligning people and technology to drive lasting strategic and operational change in organizations.
Workplace Inclusivity
Demonstrates a passion for supporting colleagues by proudly leading the Menopause Affinity Group at her company, as highlighted in a recent post.

Media Appearances

Charlotte has no verified media appearances

Work History

5-2022
Certified Life Coach at Freelance
4-2019
Divisional Operations Director, Democracy Division at Civica
12-2016 - 3-2019
Partnership Director, Managed Services at Civica
7-2016 - 9-2016
Transformation Director - Managed Services at Civica
4-2015 - 11-2015
Commercial Director at EMCAS

Education

1981 - 1992
Education details unavailable from Notredame Senior School
Education details unavailable from Westward Prepatory School

More Information

Social Presence :

Prographics :

Exp : 29 Location : Exeter, England, United Kingdom Job Level : Mid-senior Designation : Certified Life Coach at Freelance
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Insights For Selling To Charlotte

During A Call Or A Meeting

DO's

  • Help them realize that there is no personal risk in making this decision
  • Help them understand the risk aspect fully while inspiring confidence
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Avoid winging it with them particularly, answer a question only if you know the answer well

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Charlotte is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Charlotte

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Charlotte move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Charlotte take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Charlotte

Personality Compatibility


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