Chris Russo

Trailblazer
DISC Type : DI

GM Sales and Solutions at Vocus

Greater Sydney Area, Australia

Overview

Chris Russo is a customer-focused executive at TPG Telecom with nearly 30 years of experience in the telecommunications industry. She excels in strategic sales, customer success, and leading large-scale business transformations. Chris holds a Bachelor of Business from Central Queensland University and has managed teams of up to 600 resources.

She is a passionate advocate for fostering diverse and inclusive workplace cultures, drawing inspiration from leaders who champion this cause. Chris is dedicated to coaching teams and transforming traditional supplier relationships into genuine, long-term partnerships, placing the customer at the center of all operations.

While at Telstra, she led a 20-week strategic sprint that successfully redesigned and transformed the entire Enterprise Unit.

Personality Overview

Informal

Values Relationships

Persuasive

They prefer to ensure that they are in control of the situation.  They are more likely to accept new and exciting technologies. A combination of speed and relationship gets the best response from them.

Topics They Care About

Customer Experience
Described as her passion, she is focused on leading teams to deliver exceptional customer experiences and build strong client relationships.
Transformational Change
Her profile highlights a career focused on transformational leadership, change management, major IT deployments, and redesigning business units to achieve productivity targets.
Inclusive Leadership
She has publicly expressed her passion for working with leaders who are actively shaping diverse and inclusive workplace cultures.

Media Appearances

Chris has no verified media appearances

Work History

8-2025
GM Sales and Solutions at Vocus
6-2021 - 8-2025
GM - Customer Sales & Strategy at TPG Telecom
6-2019 - 2-2021
Executive - Customer Success & Delivery at Telstra
1-2019 - 7-2019
Business Transformation Executive at Telstra
6-2018 - 1-2019
Executive - Technology Sales at Telstra

Education

1-1989 - 11-1992
Bachelor of Business from Central Queensland University

More Information

Social Presence :

Prographics :

Exp : 7 Location : Greater Sydney Area, Australia Job Level : Senior Designation : GM Sales and Solutions at Vocus
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Insights For Selling To Chris

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Give them control of the sales process
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don't make any commitments that you might not be able to fulfill

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Chris is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Chris

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Chris move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Chris take some risk or not?

  • If necessary, they will be ready to take risks.

You And Chris

Personality Compatibility


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